Job description

UNIVERSAL Technologies is seeking a Training Content Developer for a long-term position in Brooklyn, NY. Applicants should be prepared for onsite work in Brooklyn, NY.

Position: Selected candidate will play a key role in working on a technical solution to improve the operational efficiency of human services applications for the City of New York.

MANDATORY SKILLS/EXPERIENCE:

• Minimum 5 years of experience as a Training Content Developer.
• Strong understanding of Adult Learning Theory and Instructional Design.
• Experience in curriculum design, instructional design, development of platform and e-learning courses.
• Experience in developing and training technical software applications to end users.
• Experience in using utilizing video authoring programs such as: Captivate, Camtasia, Adobe Premier Pro, and Articulate Storyline 360.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent written, oral communication and presentation skills.
• Exceptional problem solving, critical thinking, and time management skills.

SCOPE OF SERVICES:

• Design and develop training outlines, storyboards, training scripts, for technical software and application asynchronous e-learning.
• Participate in content review sessions, capture user feedback, and incorporate changes in storyboards for the eLearning development team.
• Participate in application development meetings to gain and maintain expert level knowledge of new functionality being implemented in client applications.
• Work with internal and external subject matter experts as needed to develop technical expertise and understanding of client’s business needs to develop effective training.
• Train OPPT using the videos (T3)
• Review and recommend resolutions for e-learning content updates.
• Publish and host video e-learning on NYC computer-based Learning Management Systems for agency staff consumption.
• Generate close captions for the hearing impaired.
• Scope: CTI system, IVRS System, POS Updates, new Supervisor Reports, and One Number (One Number is assumed in scope).
• Include both Hardware and Software training.
• User Areas: FIA, CA, HASA, HDU.
• User Roles: CTI system, IVRS System, POS Updates, new Supervisor Reports, and One Number (One Number is assumed in scope).

UNIVERSAL Technologies is an Equal Opportunity Employer.

Job Types: Full-time, Contract

Pay: $75.00 - $85.00 per hour

Application Question(s):

• Do you have experience utilizing video authoring programs such as: Captivate, Camtasia, Adobe Premier Pro, and Articulate Storyline 360?

Experience:

• training content development: 5 years (Required)
• curriculum design and instructional design: 2 years (Required)
• development of platform and e-learning courses: 2 years (Required)

Work Location: One location

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