Training Coordinator, Patient Access Scheduling, Flexible Virtual, Full Time, Days
Full Time
Kentwood, MI 49508
Posted
Job description
Job Summary
Develop and conduct training programs for employees. Training includes system navigation, tools for resolution, interpersonal and team skills, technical and critical thinking skills. Design both core and elective courses, prepare material and facilitate presentations. Measure program effectiveness and adapt accordingly to support department and organizational goals. Record new policy and procedures as well as monitor and complete updates needed.
Essential Functions
Training •Preparing tools for training, ensuring all information is current. Ensure all documents are well organized while in training and as needed outside of a class. •Provide technical, product, policy and procedure training to new and existing Department hires as well as one-on-one training. •Training other departments on the department structure and work flow. •Confer with leadership to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations and technologies. •Select or develop teaching aids such as handbooks, demonstration models, multimedia visual aids, computer tutorials, procedure manuals and reference works. •Audit all areas for adherence to policies and procedures. •Represent the department in related meetings and committees. •Prioritize projects according to business needs as directed by the Manager. •Implement project plans and communicate progress while documenting all project information, including testing, desired outcomes, etc.
Maintenance of Policies and Procedures (P&P’s) •Responsible for updating of departmental policies and procedures which will includes Technical writing. •Annually reviewing all P&P’s. •Will facilitate the P&P committee meetings. •Provides PHIN and Policy Tech editing.
Educational Administration • Assign and manage production based work for trainees during and after training under released to production team. • Monitor progress, provide feedback, evaluate performance and assist with ongoing questions. • Take questions and provide support to people on the floor for training needs related to procedures interpretation or newly released material. • Provide ongoing support or one on one training when quality or production outcomes identify this activity is necessary. • Accountable for the success of their trainees.
Qualifications
- Required High School Diploma or equivalent
Preferred Associate's Degree- 5 years of relevant experience related experience Required
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 20 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom
Primary Location
Department Name
Patient Access Service Center - Support Services
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 4:30 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT SPECTRUM HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.
Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.
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