Job description

We are urgently hiring Customer Service Representative for a renowned hospital in Poughkeepsie, NY

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Payrate:$19 per hour

Location: Poughkeepsie, NY

#MinOS

Job Type: Full-time

Pay: Up to $19.00 per hour

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Poughkeepsie, NY: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated
• Are you open to take a Flu vaccine if you are hired

Work Location: In person

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