Job description

POSITION SUMMARY:

The Veteran Engagement Manager is responsible for client engagement case management within their specific area of the state. This role will also include, at times, in-person client engagement at military installations across the country to recruit transitioning servicemembers to the state of Indiana. The role of the Veteran Engagement Manager will ensure a smooth and expeditious flow of veteran cases through the INvets pipeline from start to finish.

ESSENTIAL ELEMENTS OF THE POSITION:

Strategic Administration:

• Working closely with the VP of Engagement to strategically manage the Ambassadors program
• Support ongoing partnership and programmatic conversations with military installations
• Collaborate with executive team on outreach projects, programs and marketing efforts
• Manage and report against goals, priorities, and objectives to the VP of Engagement
• Provide additional support to VP of Engagement as requested

Veteran Engagement Manager Function:

• Builds and maintains a network of sources from which to identify veterans with potential to relocate to Indiana when leaving the military
• Communicates with veterans to identify and understand their intentions for their next career
• Manage the transition lifecycle of each client assigned to you through the Veteran Engagement Case Management system in Salesforce
• Communicate the benefits to veterans of living in Indiana the functions and utility of products or services to customers based on their needs and aspirations
• Communicate, engage and execute outreach activities for INvets
• Identify and analyze process improvements
• Manage and develop relationships with base and corporate partners
• Seek and utilize data from job postings and talent profiles in INvets’ database and other web- based platforms to understand the labor market in Northwest Indiana (counties outlined below)
• Maintains communication with existing and previous veterans
• Utilize Salesforce to develop detailed records of activities and profiles of veterans
• Performs other duties as assigned

Required Skills and Abilities:

• Willingness to travel throughout the week, often including overnight stays
• Proficient in Microsoft Office Suite or related software (Outlook, Word, Excel, and Power Point), and Adobe Acrobat
• Excellent oral and written communication skills to include grammar, punctuation and spelling
• Exceptional interpersonal and customer service skills
• Proven ability to handle confidential information with discretion
• Excellent organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• A detail-oriented self-starter who can be given a need or objective, break it down into executable pieces, identify questions that need to be asked, gather priorities and requirements, set and manage to milestones and then execute very effectively
• Experience with a Customer Relationship Management System (CRM System.)
• Recruitment experience is a plus
• Excellent sales and negotiation skills.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• Previous military service is preferred
• Bachelor’s degree in related field (Marketing, Sales, Business, etc.) preferred OR
• At least three years of related experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to travel nationwide up to 75%
• INvets is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

INvets Northwest Indiana Region Counties:

Lake

Porter

La Porte

Starke

Pulaski

Jasper

Newton

Benton

White

Carroll

Tippecanoe

Warren

Fountain

Montgomery

Clinton

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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