Job description
We have a PT and FT Client Service Coordinator (veterinary receptionist) position opened.
Here are some specifics about the position at our location:
- Our hospital:
-
We have 4 doctors, 1 practice manager, 2 shift leads, 3 CSCs, 9 LVTs (licensed vet techs) and 6 VAs (veterinary assistant)
-
We are here Mon-Sat 7-630, and closed Sunday
-
Proven exceptional client experience and positive associate engagement
-
No gossip policy
-
No drama policy
-
We are open every day of the year, except 6 days (Thanksgiving eve, Thanksgiving, Christmas Eve, Christmas, New Year's eve and New Year's Day).
-
-
The Job:
-
Call offs should be rare as they are a burden to the team, you should not call off more than once every 3 months
-
We are a very fast pasted work environment that requires team work and efficiency
-
This is a client facing position that requires a strong friendly, compassionate and empathetic personality
-
Needs exceptional, strong communication, able to leave a detailed message, strong and confident customer service and pet empathy and client care.
-
Phone calls consists of 50-100 calls per day, making appointments, confirming appointments, notifying owners of pet's preventative care status
-
Navigating and problem solving on how to help the client with questions or in need of a service
-
Standing, sitting and moving around the front and back of desk
-
Interaction with small, large cats and dogs
-
Restocking and cleaning exam rooms
-
Muli tasker esp with phones, scheduling appointments on the computer and acknowledging clients
-
Leaving messages for the doctor or licensed veterinary technician with date, client name, pet name, client number, the reason for the call and your initials.
-
Customer focus on the 10-foot rule to acknowledge client
- Handling:
-
Cash, money deposit, pets, placing pets in kennels, being able to read friendly, stressed or aggressive pets
- Cleaning scale, front desk, taking out hospital trash, cleaning chemicals, sweeping, mopping, safely handling pet waste
-
-
- Associate Responsibility:
-
Basic work ethic
-
Come to work on time
-
Do not exceed the 60 min unpaid lunch break
-
Integrity and trust
-
Clean, neat and no body odor
-
All of our positions require every other Sat 8-hour shift minimum.
-
Associate needs to work at least 3 days a week
- Shifts are primarily 7-430 or 930-630 or 1230-630 or mid
- Required to be available for an 8 hr shift on your Sat worked
-
- Uniform:
- Sneakers
- Scrubs
- Light scrub jacket
- We provide (2) sets of scrubs
- Hiring:
- Background check
- Computer modules
- 3 weeks of paid training
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.