Position Summary

Provide leadership and direction for all foreclosure and bankruptcy activities in accordance with statutory compliance, regulatory compliance, and company guidelines. Responsible for ensuring adherence to established work rules, goals & objectives to improve timeline and attorney performance. Overseeing the Foreclosure and Bankruptcy Departments, the candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Primary Responsibilities

• Significant knowledge and understanding of the foreclosure and bankruptcy process from beginning to end.
• Ensure foreclosure and bankruptcy milestones/timelines are met in accordance with statutory compliance, regulatory compliance, and company guidelines.
• Provide leadership through experience in managing non-routine contested or litigated foreclosure and bankruptcies.
• Provide guidance to the team by establishing and/or enhancing procedures in compliance with all state, federal, Investor, Insurer, Agency, and Company guidelines.
• Develop and execute key initiatives that are in-line with business objectives.
• Achieve department goals, managing the department through established Key Performance Indicators.
• Develop and/or enhance, implement and manage accurate and timely functional reporting that drive production and minimizes risk exposure.
• Represent RoundPoint for depositions, hearings, or trial in person or via a conference call.
• Manage day-to-day internal and external relationships establishing and monitoring service delivery/productivity/quality standards.
• Supervise department staff, establish and monitor performance measurements, define training goals, competencies and ongoing education opportunities, and provide professional mentoring to associates to foster best practices, to improve productivity and to promote innovation in the workplace.
• Responsible for ensuring that the department is adequately staffed, training is ongoing, associates are being career counseled, and succession planning is being addressed for critical roles.
• Collaborate with key stakeholders across the organization to drive quality improvement in Loan Servicing.
• Understand the organization's direction, structure, and requirements to translate into action plans.
• Provide recommendations to management on process improvement opportunities within the department and outside, where applicable, to minimize risk exposure.
• Prepare and present updates to Senior Leaders and key stakeholders as needed.
• Follow departmental and business policies with strict adherence.
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.
• Perform related duties as assigned by manager

Qualifications

Required:

• 7+ years of Management Experience
• 5+ Years Foreclosure and Bankruptcy Experience
• Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.

Desired:

• 5+ Years Mortgage Servicing Experience
• GSE and Government Experience
• BKFS and BKFS Desktop Solution Experience
• Leadership Skills – self-starting leader with proven ability to see the vision and drive frequent and continual organizational change and improvement to accomplish world-class service and superior quality; proven ability to formulate and execute strategic and tactical organizational and operational plans to improve operational performance and support corporate goals.
• Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
• Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed and/or matrix management environment.
• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
• Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.

RoundPoint's Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That's why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.