Job description

An NFC Concierge ensures exceptional service is provided to all residents and their guests. A concierge is responsible for maintaining the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies.

Reports To: Concierge reports directly to Concierge Director

Duties & Responsibilities (include and not limited to the following)

• Provides a Warm Welcome and Fond Farewell to all residents and their guests
• Provide knowledgeable and comprehensive information about the surrounding areas
• Interaction with clients showing genuine sincerity and appreciation
• Coordinate requests for dry cleaning pick up/drop off, pet walking, housekeeping, grocery delivery, etc
• Advise residents and guests of any appropriate rules and regulations established by the management of the property
• Present a professional appearance by adhering to Company Uniform and Grooming

Standards

• Perform at the highest level of Customer Service and always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality
• Facilitate contractor arrivals/departures and realtor/potential home buyer/renter visits
• Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management and residents/guests
• Follow property specific system to receive and sign for resident packages to ensure efficient delivery to residents
• Performs miscellaneous job-related duties as assigned
• Following all procedures for resident, guest and vendor access
• Accurately record time and attendance in Company time record keeping system
• Adhere to all Company Polices as indicated in Employee Handbook and Property specific regulations
• Knowledgeable of all emergency and safety procedures

Minimum Job Requirements:

• Must have an outgoing personality
• Must be hospitality driven and offer any necessary assistance to clients and guests
• Must be able to follow a work schedule by being on time and dressed in the proper uniform
• Must possess the ability to multi-task
• Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood

Knowledge, Skills & Abilities Required:

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Professional phone skills
• Ability to prepare routine administrative paperwork
• Ability to follow routine verbal and written instructions
• Effective communication skills and engage positively with clients

Schedule and Compensation:

• Saturday and Sunday, hours vary
• $17/hour

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends only

Ability to commute/relocate:

• Needham Heights, MA 02494: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have reliable transportation?

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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