Job description
GENERAL SUMMARY
The Wire Transfer Specialist is responsible for performing operational support duties of the Wire Transfer Department under general supervision. Receives faxed wire requests from customers and validates their authenticity by verifying customers’ signatures and confirming wire details over a recorded telephone line. Log wire requests are faxed by customers and branches and those delivered from other departments. Process the wire transfer instructions through the Wire Transfer and SWIFT systems. Processing and repairing of online customer-initiated wires.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Effective analysis of wire information to accurately execute payments to correspondent banks, analysis of online information, and resolution of customer issues. Keep abreast of regulatory changes and departmental policy changes.
- Logs wire requests faxed by the customers and the branches and those delivered from other departments.
- Validates the authenticity of the wires by verifying customers’ signatures and account balance performs of call-back verifications confirming wire details with the customers.
- Process, input, and release of wire transfer payments into Fedwire and SWIFT systems.
- Follow instructions and guidelines for processing Foreign Currency Payment
- Research and resolve wire validation errors.
- File/Scan the Funds Transfer Service Agreements by branch and by customer.
- Identify and recommend new methods and procedural enhancements to make daily operations in the wire area more efficient.
- Performs miscellaneous duties as required.
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