Job description

$7500 Sign-on/relocation bonus!

The Centers has provided health solutions for the greater Cleveland area for 50 years in pursuit of creating a more equitable world. We strive to support HEALTH, FAMILY, WORK, and HOPE. In that mission, we are building trailblazing programming and we high quality candidates to help us in that pursuit. We need passionate candidates lead our Assertive Community Treatment (ACT) Team as a Program Manager.

Essential Job Duties & Responsibilities

• Direct the day to day clinical operations of the Act team including scheduling staff work hours to assure appropriate coverage for the day, evening, weekend, and holiday shifts and on-call hours.
• Direct the daily organizational staff meetings and treatment planning meeting.
• Continuously evaluate the status of clients and do appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs.
• Direct and coordinate the client admission process and treatment, rehabilitation, and support services of the program in coordination with the psychiatrist.
• Ensures effective performance for direct service programs including timely and accurate documentation and record keeping by monitoring and analyzing system database and records, and implementing corrective action as necessary
• Implements and supervises an ACT team that works toward achieving high fidelity with the ACT Model.
• Coordinates the planning and implementation of the ACT Model in close partnership with the Center for Evidence-Based Practice/Case Western Reserve University.
• Collaborates with agency personnel and other community providers to develop and provide a continuum of services necessary to promote client success
• Ensures services are carried out in accordance with established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation and staff logs
• Ensures adherence with established service plans, Ohio Department of Mental Health (ODMH) administrative rules, federal, state, and local laws, and professional standards of conduct
• Supports, directs, and guides the activities of assigned staff involved in program activities.
• Documents and provides performance feedback to staff regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time
• Executes authority over employee change of status (e.g. hiring and firing authority) or makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change in status of employees.
• Manages department records by ensuring clinical records and related source documents are maintained in accordance with industry and agency requirements, monitors and updates information in the service database and generates and distributes reports
• Initiate and maintain relationships, in coordination with other staff, with local criminal justice and other human services agencies, and with informal community resources (e.g. landlord, employers, hospitals, etc.).
• Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services to clients.
• Perform on-call duty for crisis intervention and for staff supervision and consultation.
• Using the SLII model, empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Initiate and maintain relationships, in coordination with other staff, with local criminal justice and other human services agencies, and with informal community resources (e.g. landlord, employers, hospitals, schools, etc.).
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed
• .

Other Job Duties & Responsibilities

• Participates in various standing, functional and ad hoc committee groups.
• Assumes supervisory functions in the temporary absence of other supervisors and managers.
• Other duties as assigned

Core Competencies
Clinical Acumen: Developed knowledge of mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong clinical intervention. Keeps accurate and appropriate records/documentation. Displays non-judgmental attitude

Situational Leader: enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization.

Team Building: The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members in order to attain and objective; encourages team members to use their talents and competencies in order to achieve the organization's goals: discusses strategic goals, mission and vision with the team members and the strategic role they play in inspiring people at lower management levels; enhances the team's problem solving skills by encouraging them to come up with their own solutions for arisen problems; practices Situational Leadership in developing individuals and teams to become self-reliant achievers

Communication: Able to communicate in clear language and to adjust one’s use of language to the audience’s level; able to clarify vague and obscure discussion by pointing out the main issues; able to simplify other people’s complicated language and reduce digressions; uses imagery to clarify their viewpoint; estimates accurately what kind of language and stile are appropriate in various situations

Independent Judgement/Problem Solving: Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports his/her judgement with general numbers and facts based on the organization's performance as a whole; encourages others to distinguish between relevant and irrelevant aspects of a question at hand; defines criteria on which his/her conclusion is based. Solves difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Job Qualifications

• LISW-S or LPCC-S licensed in the State of Ohio.
• A minimum of five years mental health, chemical dependency and/or social services work experience including a minimum of one year of supervisory experience, or equivalent combination of education and experience.
• Demonstrated leadership of high-performing teams in a community behavioral health setting.
• Salary range: $80,000

Physical Demands/Work Environment
This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Supervisory
This position supervises the Behavioral Health Therapist positions.
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. Your employment with The Centers is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or The Centers, with or without cause, with or without notice, and at any time.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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