Job description

AP_SN

About the organization:

eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.

Title : Patient Representative/ Guest Service Administrative Assistant
3 Full-time open position; 10 hrs shifts/4 days/wk/40 hrs/wk;
This position will be on-site; Columbus, OH 43210
Shift hours:
Wed- Sat 7p-5:30a 40hrs/week
Thurs-Sat 7p-7:30a 36hrs/week
M-F 2p-10:30p 40hrs/week
Interview will be via Zoom or TEAMS.

Pay Rage: $15-24/ hr on w2

Competencies Required
Shows strong understanding and demonstrates positive behaviors associated with the following competencies:
o Service Orientation
o Effective Interpersonal Communications
o Conflict Resolution
o Accountability
o Teamwork
o Process Management

Organizational Expectations
Each employee champions the spirit of Medical Centers Mission by displaying caring, courteous behavior described in the Value statements in dealing with patients and their families, coworkers, physicians, and guests of the hospital. Each employee is a vital part of the quality improvement and patient and guest experience process and contributes to the organization through being customer focused, conforming to customer expectations and committing to the ongoing cycle of planning, implementation, measurement, assessment and adjustment.
a) Demonstrates professional conduct and appearance and promotes a positive image to the customers served in both face-to-face and telephone interactions.
b) Promotes teamwork through mutual respect for fellow staff members, developing positive inter and interdepartmental relationships and lending assistance to coworkers.
c) Demonstrates ongoing educational process by attending and participating in in-services and other educational offerings, participating in staff meetings, and remaining knowledgeable of hospital happenings.
d) Looks for ways to improve the hospital's operations and/or image and communicates these verbally, in writing, or through a quality improvement team.
e) Demonstrates ability to plan and complete work productively based upon the goals/needs/requirements of the team.

Minimum Qualifications

For Hire: Bachelor of Science or Art, or equivalent experience required. Minimum of 5 years experience in customer service or patient relations desiredAbility to use PC and Microsoft Office products software to produce financial and operational projections and develop service coverage schedules. Evidence of highly developed, effective interpersonal communication skills, telephone skills, effective decision making, Lead/Supervisory skills, organizational skills, and service recovery skills.

Physical/Visual/Mental Requirements

While performing the duties of this job, the employee must be able to:
Communicate clearly and effectively with patients, visitors, physicians, and others directly or by telephone
Concentrate and pay attention for periods up to 10 hours to perform such duties as handling phone inquiries, serving patients and family members in a positive manner, and effectively assist guests with finding their way
Operate telephone and other communication devices
Positively and effectively give directions via landmarks, signage and mapping located throughout the Medical Center
Respond quickly; handle multiple priorities simultaneously; manage personal and environmental stressors
Move small equipment, such as visitors in wheelchairs, from one location to another

The Patient Representative functions include responding to family and visitor concerns through empathetic verbal communication skills. This employee provides proactive customer service interventions by anticipating the needs and feelings of families and visitors. The Patient Representative utilizes, as necessary, interpersonal, diplomacy, and conflict management skills, and service recovery approaches.

Job Types: Full-time, Contract

Salary: $15.00 - $24.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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