Job description
Admin Asst
Requisition Id: 701840
Client: Dept of Children and Families - DCF
FL-DCF-St. Augustine-Exec Sec & Admin Asst-Interviewing Clerk (701998)
Location: 200 San Sebastian View, Suite 2300, St Augustine Fl 32084
Onsite
M-F, 8-5PM
FL-DCF-St. Augustine-Exec Sec & Admin Asst-Interviewing Clerk - Help DCF clients who can not make it to the storefront in Jacksonville and Daytona.
Part Time 21.5 hrs per week.
JOB DESCRIPTION/SPECIFIC SKILL
- Effectively assessing customers' needs.
- Referring customers to community agencies as appropriate.
- Timely and accurately escalating customers' complaints/inquires as appropriate.
- Documenting customers' records timely and in accordance with departmental procedures.
- Assisting customers with completion of online or paper applications.
- Assisting customers with My ACCESS Accounts.
- Effectively communicate with internal and external customers as by departmental procedures.
- Effectively maintaining customer log
- Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits
- High School Diploma or Equivalent or at least 2 years of clerical experience
- Must have more than 1 year of customer service experience
- Must have more than 1-3 years of computer experience
Job Type: Contract
Pay: $13.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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