Center Point Energy is looking for a Appliance Service ustomer Field Services Supervisor to join our Team, located in Minneapolis, MN.

You will have the ability to: Provides direction for Home Service Plus field operations, ensuring a quality service system by developing and coaching technicians to achieve desired performance relating to productivity, customer satisfaction, sales, safety and emergency response in a cost-effective manner.

We want you to know

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Subsides metro and parking discounts
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.

To be successful in this role you will:

• Observes, coaches and improves employee performance by establishing and communicating clear expectations and standards of performance and by monitoring and evaluating individual and team performance.
• Conducts timely, effective performance discussions and establish and implement plans to meet employee needs and enhance company performance. Build employee’s capacity to manage their own jobs through appropriate delegation of authority.
• Manages Appliance Service field teams’ activities to achieve highest quality of service and satisfaction for our customers in a cost-effective manner.
• Promotes and sells Appliance Service programs and services through staff to support overall company objectives. Establish team controls, monitor plans and recommend and implement changes that create added value for our customers.
• Facilitates team building of direct reports through participatory management practices.
• Initiates regular contact with customers to understand their needs and expectations and to build positive relations. Resolve customer complaints in a timely win-win manner.
• Implements and administers policies and procedures to ensure a safe environment for our customers, employees and the general public to include supervising emergency situations, assuming weekend, night and call-out duty as required, promoting safety awareness to employees and assuring the availability of safety equipment.
• Develops and demonstrates knowledge of utility facilities to support field personnel required to perform utility work, including emergency response.
• Recruits and hires competent staff to ensure complementary team building. Promote and implement the affirmative action program to include developing and achieving goals.

Your background includes:

• Requires a 2-year Associate Degree or a combination of education and experience which provides equivalent knowledge.
• Requires a minimum of 3 years’ experience in an environment dealing directly with customer service. Supervisory experience or demonstrated leadership ability.

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