Job description

1st ASSISTANT MANAGER JOB DESCRIPTION

Reports to: General Manager

Purpose of Job

To create positive memories for all who touch DQ. To assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great environment for the team to work.

Essential Functions

Operations

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

• Assist the GM in ensuring that every member of management and crew is trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Assist the GM in ensuring that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant and setting each shift up for success by utilizing all materials given to the restaurant by Polly Management.
• Assist the GM in ensuring thorough training and new hire orientations take place; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Assist the GM in ensuring the utilizing of all training materials for each position are being used to their fullest potential.

Sales and Expense Control

• Assist the GM in maintaining controllable expenses within a designated acceptable range in their restaurant; includes labor costs, Cost of Goods Sold, and general foreseeable expenses.
• Assist the GM in seeking ways to improve restaurant sales through monitoring key result areas of the restaurant such as speed of service, average guest check, cleanliness, customer counts, etc.
• Assist the GM by following procedures to maintain facility and equipment to standard including executing general preventative maintenance and reporting issues in a timely manner.
• Assist the GM to ensure proper cash handling and credit card procedures in the restaurant; accountable for proper security of cash at all times.
• Assist the GM to ensure all products are available at all times within their restaurant
• Assists the GM with implementing local and national marketing initiatives within the restaurant including any necessary training.

FO110f Rev. 5/14/2019

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understands the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership

• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM.

Ideally, should be able to perform this task for review and approval by the GM.

• Holds management team accountable for Management Handbook Policies and crew members accountable for all Employee Handbook policies.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

• Must be ServSafe® certified
• Ensure that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors.

Role model and enforce safe food handling practices.

• Maintain a safe, secure, and healthy facility environment by establishing following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. Ensure that all health, safety and sanitation requirements are met in accordance with federal, state and local standards.
• Understands how to react in the event of an emergency such as a worker’s compensation accident, a robbery, etc.

Store Marketing

• May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs.

Perform other duties and responsibilities as requested by GM.

FO110f Rev. 5/14/2019

Required Qualifications

Experience Needed

• Previous quick service restaurant experience strongly preferred.
• Strong knowledge and application of safe food handling practices.
• ServSafe® certified

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Management skills – excellent track record of coaching and developing employees and effectively resolving employee relations issues. Ability to motivate and retain a strong team, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.

Must be able to set clear goals for the business and actively work to achieve and exceed these goals.

• Technical - proficiency with computers and with Point of Sale systems.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.
• Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Work Conditions Must have ability to:

• Must have open availability and be able to work 46 hours per week on average; Must be willing to assist the General Manager covering shifts as needed; Must be willing to be “on-call” at all times for their restaurant.
• Must work at least two closing shift per week, AND two Friday, Saturday, or Sunday closing shift per month
• Perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Have basic computer skills.
• Lift up to 50 pounds and be able to stand for long periods of time.
• Work around nuts and other allergens.

Employee Signature: Date:

Supervisor Signature: Date:

FO110f Rev. 5/14/2019

1st Assistant Manager Expectations Assist the GM with completion of daily, weekly and monthly administrative and operational tasks that include, but are not limited to:

• Daily Tasks

1. Checking Email daily 6. Scheduling Interviews

2. Review Shift Reports 7. Hiring and filling out all new hire

3. Follow ALL Department of Labor Laws paperwork properly

4. Follow ALL food safety guidelines 8. Complete the SBR with GM approval

5. Pre-shift and Post-shift counting and safe 9. Complete Minor Audit every Monday and verification submit with SBR Form with GM approval

6. Run Financial Recap and ensure Polly 10. Complete Payroll Reports every other

Count is filled out from previous day week with GM approval

7. Shift Book completion 11. Ensure training and coaching is being done

8. Temp Log completion for all crew and management on a daily

9. Critical Counts basis

10. Input Expensify Receipts if Petty Cash Card was used Monthly Tasks

11. Fill out customer complaint log as needed 1. Complete Full Inventory

12. Fill out any Injury Report Forms as needed 2. Change POP

13. Work with their general manager to be 3. Fill out SBR successful 4. Submit Wasserstrom Order as needed

14. Holds Management and Crew accountable 5. Submit Uniform Order as needed for all Policy and Procedures in the 6. Submit Training Material Order as needed restaurant 7. Submit Ecolab orders as needed

15. Ensure training and coaching is being done Contact GM or DM Immediately for the for all crew and management on a daily Following: basis 1. Any CODE RED Maintenance Tickets

16. Report training and coaching is being done 2. Any Banking or Cash Handling Issues for all crew and management on a daily 3. An Inspector Arrives at your location basis Ecosure, Health Department,

17. Competently manage each shift Labor Department, Fire Marshall…18. Conduct motivating pre-shift meetings 4. If there is an injury and someone needs to19. Review Time reports daily and fix any time seek medical attention punches

20. Submit Maintenance Tickets as needed Assistant Managers who accept this 21. Review Application on People Matter position are stating they are willing to 22. Call Fans regarding any Market Force accept responsibility and be held

Complaints as training with GM accountable for their restaurant. The 23. Go to the bank

standards listed below will be followed:

• Weekly Tasks 1. Pass all inspections

1. Complete Weekly Inventory 2. Follow all labor department laws

2. Update the Master Tracking Form 3. 100% completion of shift books and temp

3. Equipment Cleaning logs

• Clean Soft Serve Machines 4. Complete all daily, weekly and monthly

• Clean Arctic Rush Machine administrative tasks by the assigned due

Cold boil out for fryers date as applicable to your position 4. Complete Truck Orders and put them 5. Work with their general manager and away district manager to be successful

5. Complete Schedules and Forecasts by 6. Holds yourself, management and crew

Wednesday end of day and have schedules accountable for all Policy and Procedures posted Thursday by 5 p.m. in the restaurant

FO110f Rev. 5/14/2019

Job Type: Full-time

Pay: $15.50 - $16.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Night shift

Work Location: One location

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