Job description

SCHEDULER POSITION – JOB DESCRIPTION

Celtic Angels Home Health Care Agency

Scheduler Position

This position requires managing client and caregivers' schedules to ensure all shifts are covered with “best fit” caregivers Monday through Friday. This position is responsible for ensuring that all shifts are covered appropriately, handling all scheduling problems and caregivers' issues and questions. The successful candidate will work with others on the client care team to meet needs that arise around caregiver scheduling in the field.

Responsibilities include entering new caregivers into the scheduling system and maintaining all caregiver information is up to date. The scheduler will produce a schedule report on the 15th of the month for the following month and produce other scheduling reports as needed.

The scheduler is a member of the care team and will work with the team to on board new caregivers and assign them to new clients.

The scheduler will handle phone calls one weekday evening and one weekend evening a month

The successful candidate must have a great sense of humor, a pleasant phone manner, can work under pressure, is highly organized, and be a solid problem solver.

Responsibilities include the following:

• Managing Caregiver Schedules to ensure all client shifts are covered with “best fit” caregivers
• Manage all communication between caregivers Monday through Friday
• Must be able to respond immediately to covering shifts for caregivers that call in sick, late calls, and no shows
• Need to ensure all shifts are covered appropriately, handling all scheduling problems and caregiver issues and questions
• Data entry for Generations scheduling system, maintaining all caregiver information
• Generating monthly and bi-monthly client and caregiver reports
• Handling ON CALL phone coverage
• The successful candidate should possess a pleasant manner on the phone, detailed-oriented, manages well under pressure, works independently, highly organized, solid problem solver and is a team player

Qualifications

• High school Diploma
• 1 year scheduling experience
• Ability to work independently as well as part of a team
• Good communicator
• Excellent Computer skills

Benefits:

• 401(K) Matching
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Needham, MA 02492: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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