Job description

The Center Specialist helps the Center Manager and/or Franchise Owner run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, while monitoring cost control and expenses, and proactively contributing to daily revenue reports to be provided to the franchise owner. The Center Specialist is genuinely friendly, extremely organized and detail-oriented. He/she is also proactively involved with training, optimizing sales, profit/loss management, continuous center improvements, service delivery levels, overall personnel management, and business development.
The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), two years minimum in retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the center attain defined targets. He or she must have a dynamic, cheerful personality and must be able to help motivate a team to optimize performance by modeling the right behaviors. Previous experience in a fast-paced business environment is a plus. Supervisory retail and/or hospitality management experience while working with shipping/logistics, print production and proficiently operating commercial MFM's (Multi-Function Machines) equipment is preferred.

RESPONSIBILITIES

• Helps with ongoing store management, which includes training, scheduling, and coaching associates
• Schedules ongoing work assignments and helps facilitate monthly performance reviews
• Monitors, evaluates, and helps maximize the customer experience
• Helps develop and implement store marketing program initiatives
• Helps manage customer claims
• Manages inventory
• Reviews daily employee time reporting and confirms hours prior to payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Reliable
• Energetic
• Fast learner
• Problem solver
• Friendly demeanor
• Proactive with follow-up
• Career-oriented and goal-driven
• Possesses exceptional customer service skills
• Responsible and requires minimal supervision
• Minimum of a high school diploma or GED required
• Advanced education degree, coursework, or tech school preferred, but not required
• Two years minimum working in a retail, shipping, and/or business center environment
• One year of supervisory experience in logistics, retail, or other relevant industry
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone and email communication skills
• Excellent communication skills
• Detail-oriented and extremely organized
• Able to pass a background check to become a notary public is required
• Shipping and printing industry experience preferred, but not required

THE UPS STORE, INC. together comprise approximately 5.000 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

CENTER SPECIALIST POSITION COMPENSATION
$17.50 - $19.00/hour based on level of professional skills, including shipping, print production and supervisory experience + earned hourly rate increase (raise) eligibility after 90 days

LOCATION EMPLOYEE BENEFITS

• Direct Deposit
• Uniforms Provided
• Excellent Advancement Opportunities
• Formal Ongoing On-The-Job Paid Training
• Performance bonus and/or raise eligibility upon completion of 90-day performance review
• The UPS Store Operations Are Closed on Major Holidays (i.e. Thanksgiving, Christmas, New Year's Day, Easter)

VISIT OUR CAREER PAGE THROUGH OMEGA KEY CONSULTING TO REVIEW OUR OPERATIONAL CORE VALUES

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.