Job description

Performs recruiting/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, client and employees onboarding, and communication with referral sources.

Duties and Responsibilities

• Process new client and caregiver onboarding documents.
• Identify the best candidate to assign to client cases based on client needs and attributes.
• Use company scheduling software to staff cases and ensure client needs are met in a timely manner.
• Ensure all cases are adequately staffed to meet coverage needs.
• Coordinate RN onboarding assessment visits and work with RN to development clients Plan of Care.
• Provide timely notifications of schedules or schedule changes to employees, clients and supervisor.
• Ensure client schedules are always accurate and up-to-date in the scheduling software.
• Ensure caregivers clock in/out for every shift.
• Monitor and mitigate employee overtime.
• Manage caregiver scheduling calendar.
• Take client referral calls and set up home visits to acquire new client business.
• Work with existing clients to ensure their caregiving needs are met.
• Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, punctuality, and client concerns.

Qualifications and Experience

• Must possess thorough knowledge of home health practices, procedures, and professional standards of care.
• Knowledge of “Generations Homecare System” software preferred.
• Minimum of two (2) years of home health care scheduling experience preferred.
• Knowledge of medical terminology or a general medical background preferred.
• Previous experience of health agency intake processes preferred
• Demonstrates strong verbal, written and interpersonal communication skills.
• Speaks, reads, writes legibly, and comprehends English.
• Demonstrates time management, organizational skills, and ability to function with minimal direction.
• Must be detailed oriented.
• Must be a fast learner.

Ideal candidate is available Monday through Friday 8:30am - 4:30pm in the office (not a remote position). Also, available for on-call after hours and some weekends required.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid sick time

Schedule:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Hyattsville, MD 20784: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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