Education:

High School diploma or GED

Experience:

Six (6) months working in a fast-paced office environment with demonstrated ability to manage and prioritize multiple tasks and demands to meet deadlines and proficiency in typing with accurate spelling and grammar

Certification:

Must have and maintain a current Basic Life Support (BLS) from the American Heart Association (AHA) during tenure of employment.

• Must have excellent customer service and telephone communication skills
• Proficient knowledge and ability to use computer software
• Positive communication and working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Ability to handle sensitive and confidential information
• Ability to work independently with minimal to no supervision
• Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.

MENTAL AND PHYSICAL EFFORT

Physical:

Incumbent must be able to maintain balance and sit for prolonged period of time while interviewing patients and preparing the appropriate paperwork for treatment of a patient. Must be able to frequently bend, climb, and reach. Must occasionally stand, walk, kneel and twist. Incumbent must have the ability to occasionally lift, push, and pull up to 10lbs.Sensory requirements for position include prolonged ability for near vison, color vision, depth perception, seeing fine details, hearing normal speech, hearing overhead pages, and telephone use. Must also have ability for frequent far vision. Incumbent must have ability of both hand manipulation in prolonged simple grasping, firm grasping, fine manipulation, and use of keyboards.

Mental:

Must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information, and able to ascertain that it is accurate as possible. Consequences of obtaining inaccurate information may delay necessary medical treatment, delay the billing process, and cause unnecessary frustration and problems. Incumbent must have prolonged ability to cope with high level of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situation, demonstrate high degree of patience, and work in areas that are close and crowded. Must have ability to occasionally work alone and adapt to shift work. Must occasionally accept a flexible schedule to meet unit needs.

Environmental:

Incumbent may be exposed to infectious diseases, dust, fumes, and gases for a prolonged period of time. May occasionally be exposed to chemical agents and loud noises.

ESSENTIAL FUNCTIONS:

• Participate in department huddles to determine which patients are coming into the clinic and identifies any gaps in care that need to be addressed during their visit, such as follow-up on open care referrals, test results, and recent visits to health care facilities outside of TCRHCC.
• Serve as the clinic’s electronic health record (EHR) superuser and works with software systems for clinical, medical, pharmacy and other healthcare office systems and provides training and orientation for new team members.
• Coordinate scheduling and referral management, health records maintenance, and retrieving patient data from automated systems and the EHR.
• In partnership with other healthcare team members, assist in the empanelment process by assigning patients to a primary care provider (PCP) and ensures appointments are scheduled with the patient’s assigned PCP prior to other care team providers.
• Oversee the coordination of documents outlining capabilities of the providers at the practice site, including procedures each provider performs, and track patient panels that clearly identified which providers have the capability of taking new patients.
• Oversee clinic access to the Health Information Exchange (HIE) and retrieve pertinent health care information and results for providers prior to the patient’s appointment.
• Stay informed of various clinical and hospital services, including appointment and referral systems and points of contact, to avoid unnecessary delay and confusion for patients.
• Complete assigned special projects independently by analyzing, researching, troubleshooting, and resolving issues as they arise.
• Use information technology to manage internal and external referrals ensuring there are no duplicates, release holds, schedule appointments, complete referrals timely, and support performance improvement activities and patient preferences regarding access to care.
• Manage specific clinic scheduling guidelines, creates and maintains provider clinic schedules in the EHR, and maintains the appointment wait list.
• Assist with other programs such as the Meds in Hand Program, pharmacy pick-up list, and applicable work lists; and schedules and arranges conference and video calls as requested.
• Complete requisitions and ordering to ensure the clinic is stocked with appropriate forms and supplies.
• Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
• Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
• Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
• Perform other duties as assigned.