Job description
CNA Quality Assurance Coordinator
Comfort Keepers provides award-winning in-home care for seniors and adults who need assistance at home. Our expert-trained home care aides/caregivers enrich the lives of our clients and their families. Our Scarborough, Maine office is rapidly growing!
We are seeking a Quality Assurance Coordinator, who has a passion in serving others while mentoring, and ensuring quality services by our team members. If you are professional, compassionate, and thrive in helping others, we want to meet you!
Job Responsibilities:
50% of your time will be dedicated to working backup shifts for caregiver staff:
- Companionship & Conversation
- Meal Preparation
- Medication Reminders
- Light Housekeeping
- Personal Hygiene, Dressing, Grooming
- Activities of Daily Living
- Mobility Support
- Shift coverage work hours may vary at times
Remaining 50% of your time will be dedicated to training & quality assurance:
- Help Train/Onboard New Caregivers
- Accompanying New Caregiving Staff to their first shifts to ensure they feel supported and comfortable in their roles
- Conducting Quality Assurance checks on Caregivers
- Reassessing Client Needs
- Local travel required (client home care, staff mentoring & quality assurance checks).
- You will have access to a company vehicle for your travel
- Highly communicative to all stakeholders: clients, caregiving staff, in-office staff, the Director of Operations, and parent company team members.
- This position reports to the Director of Operations.
Job Requirements:
- Minimum 2 years of experience as a CNA, DCW, Home Health Aide, Caregiver or other related profession.
- Proficiency in Microsoft Office
- Experience using eRSP Home Care Software is a PLUS
- Valid driver’s license is required.
- High attention to detail
- Ability to be on call 50% of the time
- Excellent communication skills (both oral & written)
- Certified Nursing Assistant (CNA), Direct Care Worker (DCW) or related education and/or experience.
Why Work with Us?
We offer health, dental, vision insurance benefits, 401K, paid holidays, PTO and monetary bonuses, education assistance/tuition reimbursement, employee discounts, workplace perks such as food/coffee and flexible work schedules. You also get your birthday off!
We have a beautiful office setting and promote a positive teamwork environment!
ENC is the parent organization to this Comfort Keepers location. Please do not contact Comfort Keepers directly. Please apply directly to this Indeed job ad.
We recommend including a non-Indeed email address in your resume, as Indeed has been having some recent functionality issues.
Please Note: The Indeed "ENC" Company Reviews are not affiliated with our company. We are currently working with Indeed to correct this. Thank you.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Standard shift:
- Day shift
- Evening shift
Weekly schedule:
- Monday to Friday
Ability to commute/relocate:
- Scarborough, ME: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Home health: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
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