Job description

R3 Dynamcis, LLC is an Accounts Receivable call center that focuses on providing Customer Service and Collections expertise to our Healthcare clients. At R3 Dynamics, our motto and DNA is "We Help". We believe that this is done through talented people who see purpose in helping other people.

Job Summary

As a Collection Specialist, you would be responsible for providing customer service and collections services to Third-party and Bad Debt clients, patients and debtors. In this role, you would help our clients and their patients by helping them to bring resolution to their accounts. This is an extremely important piece of the Healthcare experience as the Doctors and Hospitals which we serve build their business based off of relationship. Without positive experiences throughout the whole process, consumer's will simply find other facilities to go to. That is why we look for a qualified, professional, smart individual who understands their role in the big picture and wants to help people.

Responsibilities and Duties

• Review and evaluate assigned account files for appropriate collection action.
• Manage work flows and time to maximize recoveries and ensure client and patient satisfaction.
• Work with patient/guarantor, insurance companies and/or other third parties to negotiate, arrange and monitor payment plans.
• Prepare and process patient payments using the client systems as available.
• Research and verify patient's insurance eligibility, skip tracing consumers as necessary.
• Obtain documentation with all Federal, State and local regulations and laws; including the Fair Debt Collection Practices Act, Fair Credit Reporting Act, the Health Insurance Portability and Accountability Act and others as appropriate.
• Perform other duties as required or directed.

Qualifications and Skills

• Education: High school diploma
• Experience: Two years of collection and/or insurance experience preferred with related work history and references.
• Skills: Word, Excel, PowerPoint, interpersonal skills, telephone skills, organizational skills. Communicate well on a one-on-one basis or in groups for the purpose of obtaining or providing information. Possess an analytical and logical mind, able to recognize and evaluate relevant facts and legal concepts.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
In response to COVID-19, we have taken safety measures in an effort to keep all employees safe. Including, but not limited to, morning temperature checks, masks required, desks aligned 6 or more feet away, virtual training and increased cleaning efforts.

Ability to commute/relocate:

• Saint Charles, MO 63301: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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