Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you are goal oriented, positive teamplayer, and willing to learn. This position is located at our Directors Row location, Fort Wayne, IN, full-time, 37.5 hrs/wk, M - F 9:00 - 5.

PM22

ROLE

To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan

payments and/or recovering collateral. Provide nancial counseling to members who are in nancial distress.

MAJOR DUTIES AND RESPONSIBILITIES

40% Interview members to determine reason for delinquency. Take appropriate action toresolve the account (could include loan modifications or loan workouts). Counsel members concerning their financial obligations, advises of options and solicits agreement of payments.

30% Analyzes financial situation of delinquent borrowers and makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful. Demonstrates judgment and discretion within the framework of all applicable regulations and policies.

10% Monitors active repossession accounts on hold or outstanding and provides updates to Asset & Recovery Manager.

10% Ensure customer files are kept updated and complete; prepares applicable borrower notices post repossession and updates files and spreadsheet.

5% Other various tasks related to repossession or potential repossession.

5% Assist other departments and branches with transactions as needed. Provide support for the Vehicle Collections department and branch managers in fulfilling members requests.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

KNOWLEDGE AND SKILLS

EXPERIENCE

Six months to two years of similar or related experience, including time spent in preparatory positions.

Collection and/or customer service experience required.

Negotiating skills preferred.

EDUCATION/CERTIFICATIONS/LICENSES

High school education or GED

INTERPERSONAL SKILLS

A significant level of trust and diplomacy is required to be an eective subject matter expert in the position. Indepth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

OTHER SKILLS

Ability to calculate figures and amounts, such as discounts, interest, percentages, rates, ratio, and yields.

ADA REQUIREMENTS

PHYSICAL REQUIREMENTS

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Sits more than 6 hours a day. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer, sitting for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous dierent personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when

dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to eectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external condential matters. Must be able to stay calm when being challenged by customers in a stressful manner.

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