Job description

JOB TITLE: Collections Manager
CLASSIFICATION: Administrative Support
DIVISION: Finance & Administration
DEPARTMENT: Bursar
REPORTS TO: University Bursar
FLSA STATUS: Salaried, Exempt

JOB SUMMARY:
Within established department procedural guidelines, the incumbent performs advanced or complex administrative support functions to complete assigned duties and ensure compliance
with University policies and external I governmental agency regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Essential job functions may include, but are not limited to the following:
Setting payment collection goals and targets for the department.
Creating and implementing a strategy to improve the collection of outstanding credit.
Implementing collection policies and procedures to avoid excessive outstanding credit.
Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
Implementing deadlines for invoicing and payment collection.
Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on payment collections.
Remaining informed of any legislative procedural training regarding debt collection.

EDUCATION:
60+ college credits, Associate’s degree in finance, accounting, or a related field.

EXPERIENCE:
Specialized training or certification in related area, or five or more years of related and commendable work experience.

QUALIFICATIONS:
Demonstrated advanced working knowledge of finance procedures and systems;
Outstanding analytical, technical, multi-tasking, time management, organization, and interpersonal skills;
Exceptional ability to build and maintain effective working relationships;
Exceptional data entry and processing skills;
Proficiency in automated financial / records management and document processing systems, i.e., MS Office Suite of Applications;
Work well independently and in a team environment;
Demonstrated ability to use good judgment, follow through on assigned tasks, and maintain confidentiality; and
Commitment to professional development.

PHYSICAL DEMANDS:
Moderate lifting up to 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and body mobility to stoop, kneel, bend and reach.

WORK ENVIRONMENT:
Work is primarily performed in a university campus environment and requires a flexible schedule including evening and weekend work. Travel for administrative work is expected. The employee is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes.

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