JOB SUMMARY
Under the supervision of the Director of Behavioral Health, the Coordinator for Adult and Adolescent Services functions as a member of the Department of Behavioral health Clinical Team to coordinate daily department operational functions, provide patient care coordination services, psychiatric scheduling and care management, psychological evaluation scheduling and coordination, patient advocacy, community connection to resources, crisis triage/management, and case management services.

Behavioral Health Coordinator

• Works in partnership with the GLIIHC Reception lead and behavioral health receptionist to ensure optimum patient services are provided daily in the Department.
• Provides communication to ANWC staff on pertinent Adult and Adolescent Clinic services coordination information to ensure efficiency in clinic flow and optimal patient-centered care.
• Serves as Department lead for working with the business office for adult and adolescent billing, i.e., ensuring a process for prior authorization and tracking of appointments for in-person and telehealth appointments.
• Serves as liaison in planning care between patients, caregivers, and multi-disciplinary health care providers.
• Serves as an ongoing primary point of contact for assisting adults and adolescents with a wide range of patient needs i.e. hospitalization, referral to detox, intensive outpatient programming, psychiatric medication management, social service needs, housing, emergency shelter placement and more.
• Leads the Enabling Services Hygiene program and COVID Safer a Home Kits Program, Goodwill 360 donations and other psychosocial donation programming.
• Manages the GLIIHC Psychiatric Nurse Practitioners medication management clinic through scheduling intakes appointments, pre-clinic lab appointments, check-in calls, and follow-up appointments.
• Receives patients that present for psychiatric medication telehealth appointment, obtains vital signs, obtains necessary screenings, updates the health record, and addresses patients’ questions.
• Contacts patients to discuss lab results and coordinate services with Psychiatric Nurse Practitioner, primary care, and outside specialty referrals.
• Obtains releases of information and medication consents for psychiatric telehealth and in-person visits for GLIIHC Psychiatric Nurse Prescriber Tuesday- Friday.
• Provides ongoing patient education on the importance of medication adherence, vital sign monitoring, follow up appointments, and other activities to maximize patient knowledge of self-care and reduce avoidable hospital admissions.
• Assists patients with Severe and Persistent Mental Illness (SPMI) in understanding diagnosis, treatment options, and resources available internally and externally to the organization.
• Provides ongoing psychosocial case management and regular support appointments for clients diagnosed with SPMI and co-occurring substance misuse disorders.
• Schedule treatment team meetings that encourage family engagement to review psychiatric medication management, treatment regimens, and care plans.
• Provide education and informational resources to patients to optimize continuous and comprehensive care.
• Responsible for tracking psychiatric medication clinic patient data and providing data reports to Psychiatric Nurse Practitioner and Director of Behavioral health upon request.
• Assists Director of Behavioral Health and Deputy Director of Adult and Adolescent Services preparing for departmental and agency DHS (state) audits, AAAHC audits, and NCQA audits.
• Maintains ability to act as a helpful resource for primary care and behavioral health clinic staff and assist the provider as necessary for complex patients.
• Provides hands-on support for Health Center Community Outreach events i.e. Back to School Supply Drive, Holiday Toy Program, Harvest Feast, Community Health Fair etc.
• Other duties as assigned.

QUALIFICATIONS
Minimum qualifications include possession of a master’s degree from an accredited college or university in a behavioral health feel of social work, counseling, or human services. One or more years of professional experience in the provision of casework services or services coordination with children, adults, and families. Experience working in behavioral health care settings, managing patient care in a behavioral health setting, and working in partnership with community organization is a plus. American Indian preference preferred.

EDUCATION or SKILLS/KNOWLEDGE

• Excellent interpersonal skills and ability to work with diverse personalities (patients, providers, other staff members, and public).
• Possesses excellent organization skills for managing workflow, coordination of patient care, anticipating the needs of the patients and providers, establishing and maintaining effective working relationships.
• Ability to multi-task among administrative and patient care duties
• Good verbal and written communication skills.
• Interact in a confidential, dependable, honest, professional, and trustworthy manner with patient, employees, and vendors.
• Possesses cultural awareness and sensitivity.
• Sensitivity to the complex physical and mental health needs of the population served,
• Knowledge and sensitivity to American Indian/Alaska Native culture and traditions.
• Ability to manage complex patient cases and be the point person for coordination of patient care.
• Activity to identify patient needs, set priorities, identify and resolve problems effectively and efficiently.
• Ability to effectively use MS Office Suite, Internet and email.
• Knowledge and ability to document in electronic medical record i.e. OCHIN EPIC.
• Good teamwork, organization, problem solving, and communication skills are essential.
• Demonstrates reliability flexibility and portray positive role model behavior.
• Ability to communicate effectively with patient, families, caretaker, physicians, and others under stressful conditions.
• Contributes positively to patient satisfaction.

OTHER SIGNIFICANT FACTORS
The physical requirements described here are representative of the that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to sit, use hands to manipulate objects, tools or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Noise level int h work environment is usually quiet.

Work is performed in an office environment utilizing various office equipment including, but not limited to a computer, copy machine, fax machine, and multi-line phone. Ability to communicate effectively over the telephone, by computer, and in person. Ability to perform well in a fast-paced work environment.

This is a general outline of the essential function of this position and shall not be construed as an all-inclusive description of the all the work requirements and responsibilities, The employee may be required to perform other job-related duties as requested by the designated work leaders. All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in quality improvement initiatives, as well as assist in or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to persona the essential functions of this position.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

GLIIHC supports a safe, healthy and drug-free work environment through criminal and caregiver background checks and pre-employment drug testing. GLIIHC maintains a smoke-free environment.

The Gerald L. Ignace Indian Health Center, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Equal Opportunity employer/Veteran/Disabled. American Indian and Veteran Preference employer.
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