Job description

Counter Service Specialist

Summary

The Counter Service Specialist provides quality service by having a passion for people. They have a friendly and vibrant personality and a creative mind that leads with integrity and honesty.

Job Functions

Operations

· Assist the other baristas monitoring and coordinating the day-to-day operations during each shift and ensures all SOP’s (including HACCP) are duly followed and fully executed.

· Ability to interact with staff in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism.

· Prepare food and beverage menu items in accordance with established recipes.

· Ensure all equipment, materials and utensils are always in perfect working conditions. Reports any defect to the Restaurant Manager.

· Pro-actively greet guests warmly and provide pleasant and comfortable experience.

· Maintain a current knowledge of bar inventory and mixed drink recipes.

· Maintain a good understanding of current events to be able to engage with guests in appropriate conversation.

· Educate customers by presenting the menu and determining their preferences.

· Whenever possible, ensures all retail shelving areas are fully restocked and presented to brand standards.

Procurement and deliveries

· Ensures correct storage of supplies.

· Ensure quality of products received.

· Ensure that all coolers are cleaned and stocked daily up to the stock par.

Finance, Cost Control & Budgeting

· Ensure timely and accurate entry of orders into computer system and collection of payment Minimize waste and maintain controls to attain forecasted food and beverage costs.

· Ensure that recipe cards, production schedules, plating guides, photographs are current and posted.

· Assist in monthly inventory if needed.

· Responsible for correct cash out procedures.

· Take physical inventory of specified food items for daily inventory.

· Follow proper procedures for ringing guest checks and cash collecting procedures.

· Follow cash handling responsibilities as dictated by HHG policy.

Physical Demand

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Able to bend, stoop, reach and lift up to 50 lbs.

· Able to stand for prolonged periods of time.

Sanitation and Equipment’s

· Ensure that staff maintain and strictly abide by state sanitation/health regulations and HH requirements.

· Maintain proper storage procedures as specified by Health Department and restaurant requirements.

· Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.

Meetings & Communication

· Be available for any restaurant mandatory meeting or training.

· Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.

· Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors

Attire, language, and behavior

· Is always neatly dressed and groomed, and always behaves and speaks according to HHG Division and Harwood International standards of excellence and image.

· Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

· Attends shifts in a timely and punctual manner.

Competencies

· Cleanliness and organization

· Detail oriented

· Problem solving skills

· Creative / innovative

· Customer service / focus

· Quality

· Productivity

· Work environment / safety

Required Education & Experience

· TABC & FH certifications

· Former barista experience

· Ability to work a flexible schedule, weekends.

· Team working skills.

· Selling to customer needs

· Desire to learn and strive for success.

Job Types: Full-time, Part-time

Pay: Up to $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Restaurant type:

• Bakery
• Café
• Coffee shop

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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