Job description

We are seeking IT JEDI's who can assist users with the FORCE.

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The CJIN Service Desk (IT System Support) provides user and operational support for Montana’s Criminal Justice Information Network (CJIN), Montana’s Missing Persons Clearinghouse, Montana’s AMBER Alert, Blue Alert and Missing Endangered Person Advisory Programs, Montana’s Concealed Weapon Permit File, and the CJIN Online learning Management System.

This includes troubleshooting statewide CJIN system outages, IJIS Broker and individual state file outages, network and local law enforcement interface communication issues, and basic hardware and operating system problems. When unable to resolve an issue, personnel will escalate the problem to the appropriate resource, monitor the situation until it is resolved, and in the case of actual outages, notify appropriate management. __
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JEDI EXPECTATIONS:

• Associate degree in information technology or related field.
• One year of experience working on a help desk or in a desktop support role.
• Other combinations of education, certification or experience may be substituted.

Knowledge, Skills, and Abilities

• This work requires knowledge of computer science including electronic communication systems; database utilization, computer troubleshooting and problem-solving methods and techniques; mainframe, mid-range, and microcomputers and peripherals; and printers, communications equipment and associated software. The position also requires knowledge of data quality control and system auditing methods and techniques.
• Required for proficient performance: Extensive knowledge of network communications equipment; federal and state statutes concerning criminal justice information systems; the organization and operation of criminal justice agencies in Montana; criminal record keeping systems; privacy and security laws, rules and policies; Department of justice rules, regulations, policies, and procedures; maintenance and security related functions; public relations principles; and governmental record keeping requirements and practices.
• Skills: The position requires skill in responding appropriately to trouble calls; systematically and methodically isolating problems, either personally correcting problems or coordinating events to correct the problem; communicating well with people of varied technical levels; working with computer systems; and working to determine problems and solutions for computer system issues. The position requires skill in the operation and use of electronic data processing equipment including mainframe, mid-range computers and peripherals, microcomputers, printers, network communications equipment and associated software.
• Incumbent must be CJIN certified within six months of hire.

To be considered for this position, you must attach a cover letter and résumé at the time of application.

Tip: When attaching your cover letter and resume you must mark each of the attachments as a “Relevant File”.

Your Cover Letter: How do your qualifications and experience directly correlate to the duties of this position and what makes you the best candidate for the job?

Your Résumé: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.

The FORCE comes with amazing benefits for a JEDI:

• Medical, dental and vision coverage
• Retirement plan choices - Defined Benefit and Defined Contribution
• Additional 457b Deferred Compensation plan
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program

State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

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Closing Date (based on your computer's time zone): Oct 10, 2022, 11:59:00 PM

Job Type: Full-time

Pay: $18.48 - $22.48 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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