Job description

About Us.

Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!!

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

ABOUT THE JOB

This role will provide phone, chat and email support to transportation factoring clients. You will provide excellence in customer service consistent with business objectives. You will support administration and process client load submissions, reviewing all information needed to allow invoice creation. Processing of vendor records, payment status inquiries, client outreach, updating records, and detailed problem resolution are all key responsibilities for this position.

Key Responsibilities:

· Provide phone, email and chat support

· Provide excellent service following approved customer service best practices

· Ask appropriate questions and listen actively to identify ways to better assist clients with the needs and resolve issues

· Communicate and partner with clients tactfully and empathetically

· Offer support and solutions to clients in accordance with standards and policies

· Meet performance goals established for the position in areas of efficiency, accuracy, quantity and quality

· Go above and beyond in providing excellent client service to exceed expectations

· Review and ensure documents are correctly imaged in database

· Train and support clients on related systems

· Participate in a team environment and business culture that optimizes both customer service and risk management disciplines

· Maintain confidentiality of client information

· Other duties as assigned

What You Will Bring:

· Professional customer service skills

· Proficient in Microsoft Office suites

· Ability to multi-task and stay focused at high levels of productivity

· Ability to provide excellent client service while meeting deadlines

· Commitment to problem solving and resolution

· Ability to perform under pressure

· Ability to analyze issues independently

· Excellent verbal and written communication skills

· Ability to understand and follow written and verbal instructions

Ibex Benefits:

· Medical, Dental, and Vision insurance

· 401(k) Retirement Savings Plan

· Paid Time Off

· Paid T-Mobile cell service

· $500.00 Employee referral program

· Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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