Job description

About us

We are professional, agile and innovative. We create custom hardware and software fintech solutions for our clients.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Work-from-home days after an initial 6 month in office period

We are seeking a friendly candidate for a customer service representative/ administrative assistant with some prior experience in customer service and support. This person will be assisting our eCommerce and retail merchants who have questions on transactions, settlements, statements, general navigation of our research tools, and manage our day to day office administration needs. The successful candidate should have excellent communication skills, and the ability to work independently as well as collaboratively. Our company offers a competitive salary and benefits for the right candidate.

Responsibilities:

• Provide customer service in a friendly manner.
• Manage day to day office administrative needs
• Accurately record information.
• Update the company database.
• Gather information.
• Track issues from beginning to resolution.

Skills Required:

• Positive, friendly, and helpful attitude is a must. You are the first point of contact for our customers and we want to make a good impression! The right person will take a genuine interest in wanting to make the days of our clients and existing office staff easier.
• Knowledge and proficiency in MS Office products.
• The ability to analyze and track issues from escalation to resolution. Familiarity with issue tracking software is a bonus!
• Prior experience with credit card processing procedures and software support is highly desired but not required.

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Prior Lake, MN 55372: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Prior Lake, MN 55372

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