Job description

Job Opening

Customer Service Representative

Department: Housing, Economic Development & Commerce
Division: Division of Housing Preservation
Exempt/Non-Exempt: Non-Exempt
Union/Management: Union
Full-Time/Part-Time/Seasonal: Full-Time
Workweek: 37.5 per week

Salary: $35,000 - $40,000 - Based on qualifications and experience. Competitive Jersey City retirement and health benefits package available, including pension, dental, medical, prescription,
FSA (flexible spending account), life insurance, and more.

The City of Jersey City is seeking a qualified, dynamic, and motivated Customer Service Representative for the Division of Housing Preservation. The ideal candidate, under the supervision of the supervisor, will be handling and dealing with owners and landlords in connection with applications and registrations and tenant’s requests, and/or inquiries.

Job Duties:

• Receives and resolves inquiries by owners and tenants concerning various applications, registrations, and tenant petitions.
• Handles requests concerning various applications, registrations, and tenant petitions.
• Assists in the preparation of required forms.
• Ensures that office records are updated.
• Distributes forms and information to the public to communicate specific requirements of relevant registrations and applications.
• Talks with owners and tenants by phone or in-person to assist in obtaining the required applications and forms from these constituents.
• Operates various office and mail processing machines such as keyboard equipment, calculators, computer printers, sorter, photocopier, fax machine, stamping machine, labeling machine, etc.
• Prepares routine reports or assists in the preparation of reports by gathering data, tabulating results, and/or preparing simple charts.
• In addition to all other tasks requested by Supervisor and the Division Assistant Director and

Director.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or

responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change

at any time with or without notice.

The City of Jersey City is an Affirmative Action/Equal Employment Opportunity Employer and complies with all applicable federal and state laws, rules and regulations relating to anti-discrimination and anti-harassment.

Required Educational Background: High School Diploma or GED required.

Preferred Experience: One (1) year of experience in receiving in handling customer complaints and inquiries.

Essential Skills:

• Knowledge of Microsoft Word, Excel, Teams, and Planner.
• Knowledge of office routines, equipment, and practices after being trained.
• Comprehend established office routines and department regulations.
• Organize assigned work and develop effective work methods.
• Ability to make simple arithmetic calculations.
• Understand, remember, and carry out oral and written directions.
• Perform tasks accurately within prescribed time frames.
• Ability to work effectively with associates, superior officials, and members of the public concerned with the work of the department.
• Sort, index, file, and pull varied types of materials using an established filing system.

This is a Civil Service Job, and you must eventually pass and qualify for the applicable Civil Service title.

To apply for this job with the City of Jersey City, please fill out our Employment Application.

Please note that this role is subject to the residency requirements set forth by NJ First Act.

The City of Jersey City is an Affirmative Action/Equal Employment Opportunity Employer and complies with all applicable federal and state laws, rules and regulations relating to anti-discrimination and anti-harassment.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Microsoft Word: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

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