Customer Service Representative
Full Time
Atlanta, GA 30342
$13 - $15 an hour
Posted Today
Job description
Benefit/Perks
Company OverviewGet the experience of a start-up with expertise of an established small company.
The Customer Service Representative will support the team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers / printers, rental computers, and other equipment, and performing other related duties as assigned. WHAT YOU BRING TO THE TABLE
- Competitive Compensation
- Flexible Scheduling
- Hard work, collaboration, humanity, fun, and laughter
Company OverviewGet the experience of a start-up with expertise of an established small company.
The Customer Service Representative will support the team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers / printers, rental computers, and other equipment, and performing other related duties as assigned. WHAT YOU BRING TO THE TABLE
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Assist in handling customer complaints and problems in a professional manner
- Multitasking – must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- High school diploma or equivalent required
- Valid driver’s license required with reliable transportation
- Proficient with Microsoft Office applications, Windows operation system, and other computer hardware and software
- Ability to work flexible hours
- Notary Public certification may be required
- Assists customer with shipping and packaging services, printing estimates / orders, and other services offered by PostNet
- Assists customers with their product and service needs in person, through e-mail and by phone
- Learns and operates Center equipment, machinery, and software at an expert level
- Assists customers and staff with operation of in-store printing equipment
- Processes customer sales through the point-of-sale system
- Makes and/or schedules deliveries of products to customers
- Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Sorts and deposits mail in private mailboxes
- Captures, complete tasks, and organizes Virtual Mail
- Respond to customer inquiries via phone, email, and chat
- Provide accurate and helpful information about products and services
- Follow all company policies and procedures
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone, and in-person
- May be required to operate a motor vehicle
- PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
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