Job description

Southern Pelvic Health is Atlanta’s premiere pelvic floor physical therapy clinic, with locations in East Cobb/Marietta and Midtown, providing high-quality, patient-centered care to people experiencing pelvic floor dysfunction. This can include helping someone optimize their health during pregnancy and postpartum, supporting patients as they work to stop bladder leakage or improve their pelvic pain, and assisting a family when a child is dealing with constipation or bedwetting. At Southern Pelvic Health, we value collaboration, teamwork, work-life balance, and mutual respect. We aim to build a practice that is not only known for providing excellent patient care, but also for providing a quality workplace.

Our Customer Service Specialist/ Patient Care Coordinator serves an important forward-facing role in regularly interfacing with potential patients/clients, current patients and referrers at the practice. This person will often be the first introduction a potential patient, client or referrer has to our practice, and thus, will be important for projecting the mission of the company and guiding them in our services. Our ideal candidate will be a warm, confident and trustworthy individual able to provide our team, clients and patients with a positive and engaging experience.

Responsibilities:

• Welcoming clients and patients upon entrance to the practice with a smile and warm attitude.
• Thoroughly understand the types of patients served at the clinic addressing their specific needs and facilitating their care plan.
• Answer/Return phone calls to the practice promptly and courteously. Give information over the telephone within knowledge limits.
• Communicate with physical therapists and other staff as needed regarding potential and current patients, relaying messages, and addressing any concerns.
• Enter patient information into online system and necessary documents.
• Facilitate legal and insurance requirements including referral and plan of care tracking, assisting with billing needs, and other administrative tasks.
• Schedule appointments.
• Call/E-mail reminders to patients as needed.
• Fax notes/information to other providers or insurance companies as needed.
• Manage potential referral/patient leads, and follow-up appropriately.
• Maintain strict confidentiality according to HIPAA Privacy & Security Rules.
• Maintain cleanliness and organization in the office including stocking and managing supplies and linens, light cleaning, and regularly sanitizing throughout office as instructed.
• Other administrative tasks may be included to assist in clinic operations

Qualifications/Requirements:

• Bachelor’s Degree (Or HS Diploma + experience)
• Minimum 1 year customer service experience, hospitality, or similar field
• Preferred: Experience in marketing, sales, or hospitality
• Excellent written and oral communication skills
• Proficient in Microsoft Word and Excel
• Able to navigate multiple applications simultaneously
• Commitment to creating an ideal customer service experience for our patients and referrers
• Compassionate, empathetic, honest, team player
• Self-starter that excels in project and time management
• Dependable and reliable
• Detail-oriented and excels in organization
• Problem-solver, flexible, and works well under pressure

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.