Job description

About us

Secure Parking USA

Secure Parking USA is an international parking management company who continues to expand its presence across the USA. Our Company has over 100 locations in the USA and a further 2,000 in 15 other countries. Secure Parking provides full-service parking management services at locations including surface lots and garages in Downtown Urban Centers, Event Venues, Airports and Hospitality sectors by combining cutting edge technologies and a unique sales & marketing approach.

This Secure Parking USA job is in Chicago, IL. This position is a customer service position to assist customer intercom call and oversee after hours operations for our Chicago locations Wednesday – Sunday from 5pm – 1am.

This is a full time Union position.

Job duties include:

• Answer phone and intercom calls to assist customers with entering or exiting our facilities
• Maintain database of calls for gate vends by location.
• Respond to customer service inquiries by meeting service performance and transaction standards.
• Log customer concerns by location. Determine cause of malfunction at locations to cause customer concerns.
• Conduct site inspections of assigned locations. Ensure that services are performed to uphold company standards.
• Maintain gates and kiosks at assigned locations.
• Coordinate parking activities for assigned locations. Ensure that services are performed to uphold company standards.
• Interact with customers daily to obtain feedback on services and special needs. Troubleshoot and log potential problems and concerns.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Good communication skills both written and verbal.
• Provide positive Customer Service Communication
• Proven ability to work with various levels of staff and management.
• Proven customer service ability and problem resolution.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift - Wedsday - Sunday
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location with occasonal travel to 3 other local sites as needed

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Chicago, IL 60611: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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