Job description

Join our Growing NY Team

Customer Support Associate- ONSITE WORK

Afternoon, Evening Shifts Available

ALL schedules include a weekend shift, Saturday OR Sunday

Onsite Day Training - Mon to Fri 9am-5:30pm

IN OFFICE WORK, NOT REMOTE

CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! We value our employees and provide generous benefits to include:

• Company subsidized medical, dental, and vision insurance
• Company paid time off
• 401K retirement plans
• Life Insurance
• Internal growth & advancement
• Short Term Disability

As a Customer Call Center Associate you will deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the customer.

Qualifications and Experience:

• High school diploma or its equivalent
• 1 year minimum of customer service or call center/collections experience preferred
• Schedules typically require 1 weekend day, and shifts are typically 8 hours
• Detail oriented with strong organizational skills
• Excellent written and verbal communication skills
• Ability to exercise discretion when dealing with confidential information
• Proficient in Microsoft Office Suite
• Bilingual Spanish required for some shifts

All shifts are 8 hours. All schedules include 4 shifts during the week and one weekend.

All positions require completion of 5 weeks onsite paid training, Training hours for all shifts are Monday through Friday from 9:00am to 5:30pm and meet all Federal and State safety mandates and guidelines. Our next training program is from 11/14/2022. After training is complete you will then begin your regular schedule.

#INDEG

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Woodbury, NY 11797: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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