Job description

Acara Solutions is looking for a Loans Distributions and Participant Support Specialist for our client located in West Henrietta, NY

• Processes requests for loans and distributions enrollments and eligibility and vesting from 401(k) accounts as directed by clients and plan participants in accordance with regulatory guidelines.
• Reviews and processes lump sum and rollover distribution requests for participants that have either terminated employment or are active in a terminated plan to ensure that payment is generated to participant within designated processing windows.
• Reviews and processes first level involuntary distribution of plan assets to participants based on direction of plan administrator.
• Processes loan requests that are submitted via the web or on paper to ensure that payment is generated to participant within designated processing windows.
• Researches the missed loan payment report to ensure timely and accurate repayments for participant loans.
• Research questions related to participant loan or distribution request so that accurate information can be provided to clients and participants.
• Research updates and processes all returned mail to ensure system client and participant information is up to date and accurate.
• Updates plans and enrollment changes in HRIS for Retirement Services and Section 125 to ensure accuracy of the data.
• Works with various groups within the organization to resolve participant issues as necessary to ensure quality service is provided to clients.
• Utilizes multiple computer software packages including HRIS SalesForce Sungard and ORS to answer specific participant requests.
• Keeps HRIS current with all census updates as provided by the client on behalf of their participants to ensure accuracy of data.
• Evaluates processes and procedures providing the necessary feedback solutions and alternatives to alleviate future issues.
• Researches and resolves basic projects requested by other 401(k) Operations and 401(k) Service Center teams as requested by Supervisor Contacts internal partners and external clients/participants to obtain missing information as necessary.

Pay and Benefits:

• The Salary for this position is between $15.01 and $16.00 per hour (Max Pay rate).

Required Skills / Qualifications:

• High School Diploma or GED.
• Minimum of 2 years' experience in Computer Literacy, Data Entry, Dealing with Emails and Multitasking.

Preferred Skills / Qualifications:

• Phone Etiquette.

Job Types: Full-time, Contract, Temporary

Salary: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• On call

Work Location: One location

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