Job description

Financial Coordinator Job Description

The purpose of the Financial Coordinator is to support the productive and efficiently scheduled appointment book by ensuring that the insurance benefits for each patient appointment have been verified, collected, and/or financial arrangements have been made and approved by the Office Manager. The Financial Coordinator is going to be a self starting go getter, and able to make a schedule to finish as much of their daily duties in the shortest amount of time.

As the primarily responsible person for the insurance billing and collections for the dental office, you need to prioritize your time so that you are spending your time focused on the biggest return. At all times, the financial coordinator remains level headed, polite, and positive in all patient dealings.

DAILY DUTIES

Opening duties

• Review daily schedule for patient financial and insurance status.
• Prepare collection numbers and any patient data to share for morning huddle.
• Ensure that every patient expected in the office that day has the correct information to ensure appointment can run smoothly and the appropriate amount can be collected from the patient.

Daily collections management

• Make sure that each employee checking out patients request and collect money “over the counter” for each patient, and issues receipts or walk out statements as appropriate, as patient leaves.
• Review that charges entered by team members into the computer are correct.
• Observe communication going to patients regarding upcoming appointments to ensure the information is correct and timely.

Accounts Receivable Management

• Explain financial treatment to patients and enter financial activity in computer. Record chart entries from phone or in person conversations when appropriate.
• Resolve any account balances with patients, payment scheduling, and follow-up delinquent accounts. Prepare billing statements and mail promptly when needed.
• Make necessary patient contact calls, account letters, account contact notes, and any legal action needed on aging accounts.

Records Management

• Document all necessary data into the patients chart clearly and accurately regarding the patient’s appointment and anything important with appointment.
• Obey HIPPA rules by ensuring that all sensitive material is not left exposed at the front desk. Oversees account receivables.
• Track insurance benefits from referrals to and from other doctors.
• Stay familiar with the office financial policy and be capable of attending a treatment conference.

Insurance

• organize supporting materials for claim forms, such as x-rays, or written narratives, as directed by the doctor.
• Enter new insurance information in computer and call for verification and benefit information. Input insurance checks and patient mail-in payments.
• Acts as a liaison between insurance companies and the dental office for submitting claims.
• Submit claims for procedures completed using office software programs. Assist in the resolution of problems with third-party payers.
• By end of day, check next day patients for insurance and make sure insurance is up to date. Follow-up on outstanding or rejected insurance and re-submit claims as needed.

Other Team-player duties

• Be an active participant in staff meetings.
• Perform other tasks assigned by the office manager.
• Liase with treatment coordinator and scheduling coordinator, as needed. Help handle incoming phones calls and address issues as needed.

End of Day duties.

• Before you leave, pull up patients account on the computer to check balance. If there is a balance, check to see how much is pending insurance. Make sure there are good notes for when patient arrives and that it can be reviewed in the morning huddle.
• Print the day-sheet at the beginning of the day and reconcile. Finalize deposits slip, (Date, write in cash, stamp checks, and total).
• Print credit card “report” compare and attach slips.
• Shut down work station and clean work area for a fresh start to the next day. Assist with the other end of day duties for the front office team.

Weekly/Monthly Duties

• At the beginning of each month, you will need to print out the total A/R report and prioritize the accounts you will be calling on, according to amount owed and how overdue it is.
• Review, prepare and process monthly statements for patients.

Job Type: Full-time

Pay: $17.00 - $24.39 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We are still required to wear masks in our office and as such patients will be masked up as well. All surfaces are wiped in the reception area every 2 hours

Ability to commute/relocate:

• Merced, CA 95348: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical billing: 2 years (Required)

Work Location: In person

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