Job description

The Deskside Support Technician works ONSITE in the north Dallas, TX area, Monday through Friday 8:00 am to 5:00 pm.

This is a full-time role with exceptional benefits.

Requirements:

• 2 to 5 years of related experience supporting PCs, Laptops and peripherals in a large Windows enterprise network environment
• Must have strong HARDWARE troubleshooting skills
• Must have a valid driver’s license, private transportation, current automobile insurance - This position may require travel and transport of company assets to different office locations in North Dallas & Richardson area (approved business-related mileage is eligible for reimbursement)
• Must be fully vaccinated against COVID-19
• Strong knowledge of Windows Operating System platforms
• Experience or strong knowledge of the use of Active Directory
• Experience with installation and configuration of Microsoft Office products and troubleshooting of MS Outlook
• Knowledge of System Center Configuration Manager (SCCM) is desired
• Experience imaging and deploying desktop/laptops in a corporate environment
• Knowledge of Microsoft Deployment Toolkit (MDT) is desired
• Knowledge of Windows Registry and Windows System Restore
• Familiarity with application compatibility
• Familiarity with firewalls
• Familiarity with encryption software
• Experience with a ticketing system
• Ability to multi-task and work efficiently with minimal supervision
• The employee must be a self-starter and be able to work in a team environment
• Must be able to follow established support process and incident tracking guidelines
• Must be able to prioritize daily work schedule and respond to escalations as needed
• Requires High School Diploma (or GED or High School Equivalence Certificate)

Responsibilities:

• Receives and address service requests from individual end users or from the help desk.
• Installs, maintains, and support personal computing devices and associated peripherals for the customer’s IT systems infrastructure as part of a Desktop Support Services Team.
• Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware to include configurations of networking printing.
• Sets up and connects to peripheral equipment, including printers, scanners, projectors, IP phones, speakers, and video switch boxes and troubleshoots and resolve malfunctions.
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and service performed.

Additional:

• Must have a valid driver’s license, private transportation, and current automobile insurance - this position may require travel and transport of company assets to different office locations in North Dallas & Richardson area (mileage reimbursement available, the buildings are in close proximity to each other)
• Physical requirements include walking long distances, prolonged periods of sitting/standing, ability to lift and install equipment (up to 75 lbs with assistance), physical activity and motion to include pushing, pulling, kneeling, stooping, and bending frequently
• Candidates must be authorized to work in the United States

• Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption
• View our benefits information: https://marketing.mytsp.net/tsp-benefits

TSP is an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Selected candidate must be fully vaccinated against COVID-19 or receive an approved exemption prior to start

Work Location: One location

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