Job description

The Director of Retail will embody the REV culture to lead Retail employees to execute on the four pillars. This position will serve as a leader and personally exemplify REV standards of ethics, professionalism and be able to develop and maintain a professional, positive, dynamic team environment in each branch. You must have a 100% commitment to achieving excellence in: member's service experience, accurate/efficient member interaction; attractive, organized and professional branch appearance and a consistent and high level of goal achievement

Duties & Responsibilities

1. Assumes responsibility for guiding, coaching, training and monitoring branch management and staff to achieve and maintain a consistent and high level of performance.

• Staff development and coaching/counseling skills, quality of service and branch goal achievement.
• Create and maintain mutually beneficial and positive relationships that support the entire operations team as well as other support departments and staff.
• Collaborate with Retail leadership to develop improvement plans, counseling sessions to achieve desired changes. Perform a monthly review of objectives and goals, in performance plans and branch goals.
• Monitor productivity and staffing levels at each branch and for the region as a whole, for adherence to productivity and efficiency standards.
• Provide assistance and guidance in achieving lending and sales goals through leveraging opportunities and available resources.
• Promote a service standard model for excellent sales and service experience.
• Looks for avenues to rollout the “digital first” mindset within the retail space (call center, digital and branch locations) and works with the Talent Development team to create that line of training.

2. Effectively manages personnel, ensuring optimal performance.

• Completes Annual Performance Results Descriptions for each Branch Manager within their region.
• Conducts quarterly PRD review sessions with each Retail Branch Manager.
• Makes recommendations to Retail leadership on staff performance.

3. Assumes responsibility for establishing and maintaining effective communication and coordination with credit union personnel and management.

• Assists and supports related departments. Obtains and conveys information as needed.
• Keeps management informed of area activities and of any significant concerns.
• Attends and participates in meetings and committees as required.
• Completes reports, records, and other documentation as required.

4. Assumes responsibility for related duties as required or assigned.

Skills & Qualifications:

• Has comprehensive knowledge of the branch operations and performance and uses this knowledge to ensure that processes are in place to measure and monitor operational and financial effectiveness.
• Makes day-to-day decisions to support long-term organizational goals.
• Proactively communicates the company and branch's purpose, business model and the specific behaviors needed for success.

Education, Experience & Certification:

• College degree or equivalent work experience.
• Ideal candidate will have 5-10 years proven history of retail or financial management experience, preferably multi-unit experience.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Summerville, SC 29483: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.