Job description

The Director of Sales position is responsible for soliciting corporate transient and corporate group business for the hotel in order to meet and exceed revenue goals. This position requires a seasoned sales professional who has demonstrated strong revenue production consistently and who has strong verbal and written communication skills to aid in being the liaison between client and operations staff of the property.

Duties & Responsibilities:

• Solicit and/or develop new and past accounts to meet and exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Follow up with internal calls and bookings in the required time to meet and exceed customer expectations. The sources of primary revenue: corporate transient& corporate group (national/local companies) business segments. (60%)
• Develop and maintain relationships with key clients in order to produce additional transient, group and/or convention business, to include room sales, food and beverage sales, catering/banquet services.
• Maintain client relationships with follow-up calls, visits, etc., finalizing details to close the business and/or contract.
• Solicit account leads from corporate travel, group meeting/event planners and decision makers for cultivation and development.
• Lead site inspections/tours with customers, entertain and perform outside sales calls to develop leads and maintain existing accounts.
• 60% of work week spent conducting outside sales calls, appointments and/or site visits of the property.
• Prepare correspondence to customers, internal booking reports and file maintenance. (10%)
• Develop/maintain knowledge of market trends, competition and customers. (10%)
• Development of the annual sales plan and strategy to meet goals.
• Managing and negotiating account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented.
• Work with other departments within the hotel to provide quality service to customers. (10%)
• Monitor contractual agreements pertaining to room blocks, meeting space, food and beverage and special concessions for assigned accounts.
• Effectively communicate to all hotel departments the information necessary to successfully execute client needs.
• Communicate and plan for operations departments’ participation in servicing accounts.
• Attend trade shows, community events and industry meetings. (5%)
• Participate in daily business review meeting, pre-convention meetings, training and other sales related meetings as required. (5%)

Qualifications:

• A strong desire to serve others.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace to facilitate the communication process.
• Requires exceptional communication skills, both verbal and written.
• Ability to prepare and present effective proposals, presentations and contracts required.
• Excellent inter-personal and sales related experience required.
• Exceptional organizational skills and ability to maintain organized documentations and reports.
• Knowledge of hotel offerings (amenities) and food and beverage menus to effectively complete the sales process.
• Ability to act independently with minimal or no supervision.
• Self motivation is required.
• Ability to communicate customer needs and resolve complaints independently.
• Must possess basic computational ability.
• Proficient in general computer knowledge required – Hotelligence, Delphi and Microsoft Windows preferred.
• Ability to establish and master goals.
• Ability to initiate, follow-up and close on sales leads.
• Ability to uncover new business opportunities at all times.
• Must possess a demonstrated passion to exceed.
• Local market experience and business contacts are highly desirable.
• Excellent time management skills and ability to delegate and handle multiple priorities.
• Exhibit creative problem solving and strategizing skills.
• Strong negotiation skills and decision making capabilities, resourcefulness to conduct independent research and gather information to fully understand the market and strong analytical skills.
• Community involvement and/or professional association is highly regarded.

Physical Demands:

• Work tasks are performed both indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems indoors.
• Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. This includes traveling to/from meetings. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 25 lbs. on an occasional basis.
• Requires grasping, writing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, clients, supervisors and other associates.

Qualification Standards:

• Education

High School or equivalent education required. Bachelor’s Degree in Hospitality Sales, Marketing or related field preferred.

• Experience

Minimum of two years hotel sales experience required – Business Travel market or comparable experience preferred. Proficient in general computer knowledge required – Delphi, and Hotelligence experience preferred. Proven ability to achieve and exceed established goals and objectives required.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus pay
• Commission pay
• Yearly bonus

Work Location: In person

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