Dispatcher/Receptionist
Job description
Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Primary Roles and Responsibilities
Receptionist
Receive and enter lead calls and job referrals (FNOL)
Perform excellent customer service
Receive general phone calls and greet visitors
Document calls for weekly call log report
Dispatch and Pending Follow-Up
Dispatch lead calls and job referrals
Track pending lead calls and job referral follow-up
Analyze dispatch report
Schedule Tracking and General Administration
Coordinate production schedule and monitor logistics
Coordinate on-call schedule
Perform general administration
Necessary Experience and Skill Set
A minimum two years of business experience
Working knowledge of current business software technologies is required
Superb customer service, administrative, and verbal and written communication skills
Experience in the commercial cleaning and restoration or insurance industry is desired
Formal Education/Training
High school diploma/GED
Associates/bachelor’s degree preferred
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position working 7:30 a.m.–4:30 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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