Job description
- Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
- Analysis of club KPI’s to formulate corrective action plans with Club Managers.
- Operational consistency amongst all clubs within the region including but not limited to:
- Outstanding Member Experience
- Planet Fitness and PF Baseline Fitness brand standards
- Club Cleanliness
- Member and HR Policy Implementation
- Payroll
- Front Desk Management
- Facility maintenance and repair
- Vendor and Inventory
- Responsible for the hiring, coaching, development, reviews, and potential disciplinary actions of Club Managers within District.
- Develop and train staff to build bench for future Club Manager positions.
- Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
- Effectively manage communication with all operations personnel within district including consistent communication with Club Managers.
- District PE at PF Coordination and management (assist in hiring, training, and weekly planning). Track classes on weekly basis and maintain monthly PE at PF Trainer Calls.
- Responsible for ensuring 100% operations of all locations in a district which may require. filling in as Club Manager in a situation where a club has no manager or assistant manager.
- Handle all incoming email complaints and mystery shops from district locations.
- Employee Recognition Program
- Advancement Opportunities
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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