Who We Are

Charlotte will be recognized as the most sought after city in the Southeast, known for its undeniable energy, passionate people and captivating experiences.

Job Summary

The Event Manager will be responsible for assisting with the coordination of 200+ yearly events held at Bojangles’ Coliseum and Ovens Auditorium Complex (Bojangles Entertainment Complex) while carrying out event specifications including event set-up, monitoring events in progress, and customer service. In addition this employee will provide administrative support to the venue managers.

A. Essential Job Duties

• Assist with event coordination after the event has been booked. Perform pre-event and post-event management functions.
• Work closely with venue managers and promoter/client/team representatives to coordinate client’s requirements through all in-house departments and outside sources, including verifying staffing requirements and technical/event set-up, to assure that event specifications are met.
• Advance shows for production, layout, and event specifications.
• Research and maintain records of past, current, and potential events to determine specific needs (staffing requirements, demographic information, safety issues, merchandise, and F&B sales).
• Conduct pre-event and post-event meetings as needed with clients and support staff.
• Conduct site visits for potential and current clients, as requested.
• Oversee 150+ part-time event staff and contracted event staff at both venues.
• Submit Event Staffing Requests
• Organize and submit Event Services payroll.
• Coordinate ordering of uniforms
• Update/communicate policies and procedures.
• Assist with training sessions.
• Ensure all proper event services employee paperwork is submitted and organized.
• Acts as main point of contact for all events in the absence of the Senior Event Manager
• Assist with creating set-up diagrams for clients.
• Assist with event settlement processes including data entry into EBMS as needed.
• Prepare post-event summary highlighting attendance, demographics, and patron/event incidents, and any additional pertinent information for future reference.
• Assure proper physical appearance of venue prior to events.
• Keep other departments informed of any event changes.
• Handle customer questions, issues, and concerns.
• Establish professional and courteous rapport with clients.
• Process event incident reports and distribute those in timely manner to CRVA Risk Management department with copies to the Venue Managers.
• Prepare and distribute event profile information to event staff prior to events.
• Keep immediate supervisor(s) fully informed of all problems or unusual matters of significance.

Administrative duties include, but not limited to:

• Communicate the event schedule to outside clients, contractors, & subordinates.
• Create & disperse the monthly/yearly event attendance reports to the Accounting department.
• Manage venue receptionist.
• Serve as relief for receptionist when requested/needed.
• Handle incoming client/customer calls as needed.
• Manage event complaints and customer service responses.
• Manage conference room booking and meeting requests.
• Assist with internal reporting, board reports, end of year recaps, sponsor fulfillment.
• Communicate by-way of two-way radio.
• Maintain professional attire, image and demeanor at all times.
• Attend all meetings as required.
• Participate in all required CRVA trainings.
• Comply with all CRVA policies and procedures.
• Must be able to work flexible hours to include evenings, weekends, and holidays.
• Perform other duties as requested.

B. Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.

C. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

• This job has minimal budgetary responsibilities.
• This job may have periodic access to confidential data including company records, customer quotes, product costs, and company plans, designs, and/or programs.
• Supervisory Responsibility
• This job has no direct supervisory responsibilities.
• This position at times assumes the responsibility of all BCOA operations as Manager on Duty.

Customer Service Ability

• Observe and proactively initiate the customer experience with a personalized greeting and a smile.
• Engage the customer with thoughtful questions and active listening.
• Take ownership and offer a complete solution to the customer’s needs.
• Look for opportunities to deliver exceptional service and exceed expectations.
• Ensure all customer needs have been met and offer an authentic closing with appreciation.
• Ability to anticipate customer needs, builds positive relationships with customers and clients, go the extra mile to satisfy and exceed customer needs, treat all customers and vendors with highest degree of respect and courtesy, deliver exceptional service to internal and external customers.

Education and Experience

• Bachelor’s Degree with an emphasis in sports management or facility management or equivalent amount of venue related experience. A combination of related work experience and education may be considered.
• Two (2) years or more event management experience in an arena/auditorium or sports-related facility or equivalent venue related experience.
• Excellent verbal and written communication skills required.
• Previous experience with Event Business Management System (EBMS) or a similar electronic event management system strongly desired.
• Proficient skill level in Microsoft Office required including general office equipment.
• Ability to manage multiple priorities and projects and make decisions under pressure.
• Demonstrated supervisory skills.

Physical Demands

• The employee must regularly lift and /or move up to 20 pounds.
• Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.

Work Environment

• The noise level in the work environment is usually moderate.

Travel Required

• Business related travel required.

What We Offer

• Education Reimbursement
• 457 Plan
• CRVA University
• Employee 1st Culture
• CORE Values
• NC Retirement System plan

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.

Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.