• The Systems Engineer will be responsible for the maintenance, general operations, and troubleshooting of client Microsoft Exchange server infrastructure.
• Responsible for designing, administering, and establishing system standards for messaging and communication team solutions including, but not limited to:
  • Microsoft Exchange Online/On-prem and email security
• Performs break/fix troubleshooting, server/software updates and feature enhancements to MS Exchange and Exchange servers, as well as general IT Windows infrastructure.
• Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
• Maintains current knowledge of core service offerings and SLAs. Understands all Logical service offerings to better support customer as well as engaging opportunity in expanding any service offering to better service our current customers.
• Monitor trends and problems to spot a pattern and recommend new standards or process changes.
• Assist in providing technology best practices to the client.
• Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents.
• Collaborate with Internal resources, customer, third party vendor to solve complicated issues or as part of a project.
• Provides technical expertise and guidance to Services technicians.
• Maintain quality and timely ticket updates.
• Root Cause Analysis as required.
• Interface with on-site client end-users and leadership

What you’ll need to join Insight

General requirements:

• At least 3-5+ years of experience in Exchange Systems Administration/Engineering, NOC operations, remote trouble shooting, customer management and other related IT services experience.
• Extensive experience with O365 Mail flow and interaction between OnPrem and Exchange
• Must have Experience in Exchange 2013 to 2019 as well as Exchange Online (M365)
• Extensive experience with ADFS, AADC, and Active Directory
• Ability to utilize Microsoft Powershell for Exchange and server management.
• Experience with migrations from on-prem into a cloud environment
• Cloud Solutions, Hypervisor, VM, and general virtualization experience
• Experience with SMTP gateways/routing, DNS, TCP/IP, Modern Authentication, Active Directory user and group management, group policy.
• Ability to work effectively with both technical and non-technical audiences.
• Experience troubleshooting system performance issues.
• Experience writing best practiced and SOP documentation.
• Able to work in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Effective communications skills
• Able to successfully manage multiple priorities
• Ability to communicate effectively across all levels of an organization, including c-suite level with both technical and non-technical individuals
• Ability to adhere to company policies and operating principles
• Position is on-prem at a client location so high professionalism is required

Preferred

• Industry recognized certifications. ITIL, Microsoft technology certificates, others.
• Experience supporting or working in an Enterprise and/or Global Managed Services environment.
• Experience with ServiceNow a plus.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required operate a computer, telephone and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job is on-prem at a client location – 4 days at the office is required.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to work at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The base salary range for this position is typically $110,000 to $125,000 with additional benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Austin || Texas (US-TX) || United States (US) || Engineering || None || US - Austin, TX; US - New York, NY ||