Job description

Job description

As a Front Desk Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

Applicants must be available to work evenings and weekends.

$500 sign on bonus for Previous Hilton front desk experience & OnQ certified.

The ideal candidate will:

• Have one year of hotel, customer service and/or sales experience.
• Must have OnQ experience.
• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
• Provides a professional image at all times through appearance and dress.

Benefits for All Team Members

• Hotel Travel Discounts Across the Globe
• Double Paid Select Holidays
• Paid Time Off - Vacation & Sick
• Anniversary Bonuses
• $250 Referral Bonus
• Flexibility

Additional Benefits for Full-Time Team Members

• Eligible to Enroll in Health, Dental, Vision, & Supplemental Insurance
• Free Life Insurance

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)

Experience:

• OnQ: 1 year (Required)

Work Location: In person

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