Job description

Job Description

JOB TITLE: Front Desk Agent

LOCATION: (Hotel)

DEPT: Operations

REPORTS TO: General Manager/Assistant General Manager
pOSITION SUMMARY
This position is responsible for conducting the operations of the hotel’s front desk, listening to and reporting customer complaints and concerns and performing the tasks of a Front Desk Sales Representative (FDSR), to include operating systems for reservations and guest check-in/out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security.
ESSENTIAL JOB FUNCTIONS
Work Objectives:

• Perform assigned front desk duties as assigned by management.
• Have the best technical duties, guest service skills and telephone skills.
• When applicable for a specific property, aid DOS in booking group functions and meeting room(s) space.
• Process guest registrations, including the computation and collection of payment.
• Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Maintain room status inventory.
• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Send and receive telephone calls and facsimiles, sort incoming mail and messages.

Guest Satisfaction:

• Respond to guest needs, special requests and complaints as needed.
• Process guest invocations of 100% satisfaction guarantee.
• Smile, acknowledge and greet guests at front desk and other public areas.

Teamwork:

• Be available to work a flexible schedule.
• Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry and housekeeping duties.

Safety and Security:

• Perform work duties in accordance with Company safety and security policies and procedures as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable state and local regulations.
• Report and store lost-and-found items in accordance with hotel procedures.

EDUCATION/EXPERIENCE REQUIRED
MIMINUM EDUCATION:

• High school diploma or equivalent.

MINIMUM EXPERIENCE:

• Previous hotel experience is required, supervisory experience preferred.

MINIMUM SKILL REQUIREMENTS:

• Must be proficient in the use of common Windows-based programs, including Microsoft Word, Excel and Outlook.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Must have sound judgement and discretional skills and work with little or no supervision.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
• Must be flexible in hours/days, including holidays.
• Must be able to work with sensitive and confidential material.
• Must be able to speak, read, write and understand English.
• Must have a clean driving record and a valid, current, and non-probationary driver’s license.
• Obtain any locally required certifications.
• Must always have a high quality of appearance standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

• Must be able to sit or stand for long periods of time.
• Must be able to maneuver through all areas of the front office.
• Must be able to lift up to 20 pounds and carry up to 10 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photocopier.
• Must be able to adjust to changing priorities and complete assignments despite interruptions.
• Must be able to work extended hours including nights and weekends.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept the responsibility for knowing the modifications and or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.

___________________________________ ________________________________

Employee Signature Date Supervisor Signature Date

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs or technical development).

Job Types: Full-time, Part-time

Pay: $9.00 - $11.41 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sulphur, LA 70663: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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