Job description

Front Office Coordinator Duties and Responsibilities

· Greets, responds quickly and effectively to needs of patients and guests

· Collects all necessary fees and posts payments accurately

· Provides follow up confirmation of appointments for patients who failed to do so electronically

· Maintains the flow and paperless environment within the office

· Answers phone calls

· Promptly responds to voicemails and emails

· Resolve patient issues in accordance with company policies

· Manage patient scheduling and direct patient flow

· Properly maintain patient accounts and records

· Understand treatment plans

· Setup third party finance options for patients

· Assist patients in filling out required intake forms; ensure patient forms are filled out completely

· Provide patients with referral source information

· Keep track of office supplies and place supply orders when necessary

· Update and verify patient insurance information

· Cross-train to serve as back up clinical assistant as necessary

· Clean operatories as needed; prepare equipment for patient use

· Sort and organize incoming and outgoing mail

· Maintain petty cash records

· Participates in staff meetings and trainings

· Ensure office/reception area is maintained and professional in appearance

· Maintain professional personal appearance

· Commitment to exceptional patient experience

· Create and contribute to a positive, supportive team environment

· Completes tasks as assigned

Leadership Skills

· Understands the organizational mission

· Demonstrates a sense of responsibility for the success of the group

· Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

· Uses sound judgment

· Self-motivated

· Organizes and maintains work environment to allow for maximum productivity

· Reports on time for scheduled shifts and stays until the end of the scheduled shift.

Communication

· Communicates clearly and effectively, both orally and in writing

· Written and verbal English competency

· Able to follow written and verbal directions

Minimum Requirements

· High school diploma or G.E.D. equivalent

· Intermediate proficiency skills in the use of Microsoft Windows, Outlook and Word

· Valid driver's license

· Ability to work independently and in a team setting

· Must work scheduled hours as assigned

· Positive, upbeat personality with a can-do spirit

Preferred Skills

· Previous dental receptionist/office experience

· Experience with Dentrix Ascend electronic dental records

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Colorado Springs, CO 80918: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dental office: 1 year (Required)

Work Location: One location

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