Job description

Position Title: Front Desk Receptionist

Reports To: Director of Social Services

Work Schedule: 8 am to 4 pm Monday – Friday

Full Time Hourly position (40 hours/week)

The following are the responsibilities of the Front Desk Receptionist:

• Answers phones and directs calls appropriately

• Provides a demeanor of hospitality at all times

• Welcomes guests to Walk-In Services and helps facilitate their needs accordingly

• Manages the flow of traffic in Walk-In and Social Service area.

• Works collaboratively with F.O.C., Literacy, ACE and ACT programs to help facilitate scheduled appointments, getting guests to proper classes and offices

• Organizes, sorts and distributes mail to guests of Amos House as well as walk-in guests using Amos House as their mailing address.

• Manages sign-ups for legal clinic and medical clinic

• Develops and maintains a resource book, consisting of local and statewide programs/resources for low-income clients

• Maintains community resource boards

• Works fluidly in a busy environment and multi-tasks to meet the demands of the job

• Maintains professional communication at all times, even under stressful situations

• Communicates in Spanish when necessary to support the needs of Spanish speaking guests

• Reviews initial request for utility assistance, ID’s and Birth Certificates

• Coordinates toiletry and clothing donations and distribute to walk-in guests as needed

• Assist s CEO and Director of Social Services with task such as copying, compiling program binders and related duties as needed.

• Provides data entry for social services staff.

Must have strong verbal and written communication skills and basic computer literacy. Candidate must speak English and Spanish.

All personnel are responsible for appropriate professional practices and guidelines. Program personnel practice and promote the essentials of cultural sensitivity and awareness in all activities. Other tasks are assumed as assigned.

Amos House is an equal opportunity employer with a diverse staff and commitment to diversity, equity, and inclusion.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Required)

Work Location: One location

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