Central City Concern's Old Town Clinic is looking for a full-time Front Office Receptionist!

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Open Until Filled, Seniority Close Date: 05/09/2023

Schedule: Mon – Fri, Between the hours of 7:30am – 5:30pm.

PAY: $22.18

The Successful Candidate:

The Front Office Receptionist is responsible for welcoming and greeting all patients and visitors, in person and over the phone. They will schedule and check patients in for multiple providers and programs, be responsible for registering new patients and updating demographics for existing patients, verifying insurance, updating fee agreements and taking payments. They will facilitate clinic flow and keep the reception area clean and organized.

This position is considered a critical link between the patient and the care delivered by clinical and service staff of the clinic. The position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in patient, visitor and staff interactions.

Successful candidates will excel in multi-tasking, flexibility, telephone skills, customer service, computer skills, time management, organization, attention to detail, prioritizing, and professionalism.

Duties to Include:

• Welcomes and greets all patients and visitors, in person or over the phones.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial.
• Facilitates patient flow by scheduling according to clinic policy, making confirmation calls, checking in for appointments in a prompt manner while following protocols.
• Verifies insurance eligibility. Collect and record payments.
• Monitors waiting rooms (checking in with patients to make sure that they have checked in for their appointment, are in the correct waiting area and have not been waiting an extended time to be called, helps to make the area comfortable and safe).
• Responds to patients’, prospective patients, and visitor inquiries in a courteous manner.
• Distributes and records bus tickets to patients.
• Manages patient mail.
• Keeps office supplies and forms adequately stocked by anticipating needs, requesting additional supplies and monitoring office equipment.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Back up phone coverage in areas outside of the front desk if necessary due to staffing needs.
• Perform other duties as assigned.

Requirements:

• Previous reception experience.
• Effective communication skills; ability to communicate effectively both verbally and in writing.
• Excellent customer service skills.
• Superb telephone etiquette.
• Computer data entry skills, basic proficiency with MS office products including word and outlook.
• Ability to work with a diverse population.
• Ability to problem-solve in crisis situations.
• Ability to multi-task and prioritize
• Attention to detail is a must.
• Ability to follow written and verbal instructions.
• Previous experience in a medical clinic.
• Basic understanding of medical terminology.
• Familiarity with electronic medical record & scheduling systems.
• Familiarity with insurance verifications.
• Bi-lingual (English/Spanish).
• High school diploma or GED equivalent.
• Experience working in reception.
• Typing of minimum 35 words per minute.
• Basic use of computers and data entry.
• Must have current CPR certification prior to start date.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects; climb stairs several times a day.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass pre-employment drug screen, TB test, and background check.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, treating each individual with respect and dignity.

Benefits: Central City Concern offers an incredible benefits package to our employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match!
• 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)