Job description

Company Overview:

Panasonic Connect North America Professional Services, is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year.

Essential Job Functions:

• Make commitments with regard to areas of business such as financial obligations, turn-around-time, expedited repairs, customer accommodations, etc.

• Act as a liaison between the organization and external customers

• Explain services, policies, rationale for decisions, and company procedures to customers

• Request and format reports for management or personal analysis

• Analyze and determine whether or not company is liable/responsible for perceived mistakes or claims escalated by customers

• Compose letters or correspondence requiring independent judgment as to content

• Complete general office duties such as filing & mail

• Perform customer service follow-up calls

• Perform quality inspections of all completed processes

• Enforce new policies and has authority to implement policy exceptions

• Generate estimates of repair as well as part sales for both commercial and individual customers

• Read and interpret schematic diagrams and technical manuals for product identification

• Provide customer service support while answering inbound calls

• Create and maintain a variety of documents & administrative records which may contain proprietary information

• Provide clerical support including customer contact, invoice preparation, reporting & shipping coordination

• Provide feedback to supervisors of any observed trends or customer concerns

• Miscellaneous daily tasks including clean-up activities

• Other job duties as assigned

Requirements:

• High school diploma (or equivalent) with one or two years additional education

• Prior customer interaction experience

• Working knowledge & efficiency using Microsoft Office and Windows Operating Systems

• Possess good organizational and decision-making skills

• Excellent verbal & written communication skills

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kansas City, MO 64145: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Your desired hourly/salary expectations?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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