JOB SUMMARY

The front office coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office.

This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.
GENERAL SUMMARY OF DUTIES:

• Provides a variety of medical front office support tasks.
• TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information.
• TYPICAL WORKING CONDITIONS: Work is performed in a medical office environment. Involves frequent contact with patients and staff and some contact with doctors. Work may be stressful at times. Contact may involve dealing with anxious or upset people.

Essential Functions and responsibilities: (This list may not include all of the duties assigned.)

• Patient registration
• Checking in patients
• Checking out patients
• Scheduling appointments
• Trouble shooting
• Customer service
• Provides support services to patients and medical staff
• Answers questions regarding patient appointments
• Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.
• Assembles patient's paperwork and forms for visits.
• Oversees reception area, coordinates patient movement, and reports problems of irregularities.
• Maintains patient confidentiality.
• Adheres to “Best Practices” as introduced by the company and or Practice Manager
• Performs other related work as assigned or required.

PERFORMANCE REQUIREMENTS:
Knowledge, Skills and Abilities:

• Ability to speak, read, and write English clearly.
• Knowledge of grammar, spelling and punctuation.
• Knowledge of basic arithmetic.
• Skill in operating a computer, fax, and copy machine.
• Ability to read, understand, and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

QUALIFICATIONS:

• One (1) years of progressive responsibility and directly related work experience
• Minimum High school diploma, GED or equivalent.
• Use of EPIC software a plus - we use Apex
• Computer proficiency: Microsoft Office.
• Bi-lingual in Spanish desired

Certificate/License:

None

ALTERNATE TO MINIMUM QUALIFICATIONS:

Additional appropriate education may be substituted for medical office experience.

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.