Job description

General Manager - Brickhouse Inn

We are looking for an experienced General Manager to oversee the successful day-to-day operation of our beautiful 5-star Bed & Breakfast in the heart of historic Gettysburg, the Brickhouse Inn Bed & Breakfast. The Brickhouse Inn complete with original wood floors circa 1898 and authentic Victorian styling enraptures all who stay within her historic walls. The classical lodging has earned over 2,000+ five-star reviews on TripAdvisor along with their Certificate of Excellence and Hall of Fame Designation.

Job Description

The ideal candidate for this role will have a background in hospitality or hotel management, excellent interpersonal and communication skills, and strong leadership abilities. They should be comfortable working in a fast-paced, dynamic environment, and have a passion for delivering exceptional customer service.

General Manager Skills and Expertise:

• Manage daily hotel operations and provide exceptional customer service.
• Managing the staff, including hiring, training, scheduling, and performance evaluations.
• Engage with guests to resolve questions, concerns or issues.
• Handle email inquiries from guests in a timely manner by providing a helpful reply in less than 24 hours
• Oversee the maintenance, upkeep, and safe efficient operation of the property by interfacing with contractors when necessary
• Encourage reviews among guests, and engage guests where possible
• Manage budgets and communicate with staff to order needed supplies and schedule contract services.
• Ensure the successful operations of breakfast, hospitality, tours.
• Ensure proper maintenance and safe operation of hot tub for guest use, and ensure staff performs these functions when you are not present
• Manage our content (writing, photos) on reservation systems and third party reservation systems for accuracy and completeness
• Manage kitchen staff and ensure breakfast is successfully prepared and served.
• Greet guests, explain our tours and offerings, make them feel welcome and comfortable, and help them to make reservations
• Assist guests in purchasing items from the gift shop
• Coordinate with back office staff and management from time to time
• Inspect the grounds, public areas and guest rooms for appearance and cleanliness to include cleaning and replacing linen for new guests, and organizing common areas.
• Ensure company standards for housekeeping, décor and guest services are met daily.
• Lead and manage daytime and evening tours: city history tours, food tours, and ghost tours.
• Perform other duties as assigned.
• Staying up-to-date with industry trends and best practices, and implementing new initiatives as needed to improve the overall performance.

Qualifications:

• 2+ years of management experience in the hospitality field
• Outgoing, positive attitude, social
• Ability to stand and walk for extended periods.
• Available from 8am to 2pm, and for weekend shifts
• Available to respond to guest issues that may arise unexpectedly
• Proficiency with technology and using mobile applications
• Preferred experience in housekeeping, food preparation, and food prep certification
• Retail experience preferred
• Public speaking experience preferred
• Tour guide experience preferred

We offer:

• Competitive Compensation - Best-in-Industry Pay
• Health Benefits
• Paid Time Off – 80 Hours
• Sick Pay – 5 Days
• A steep learning curve and growth trajectory based on individual performance.
• We offer a positive environment where growth is encouraged and supported by experienced leaders.
• Our collaborative approach provides plenty of opportunities to work as a team. So, if you are looking for career growth where your work makes an impact then you are the right fit for us!

Zaal Ventures is the employer for Brickhouse Inn. We are a Veteran-Owned small business and Veteran-Friendly Employer. We value the perspectives, backgrounds, skills, work ethic and leadership that those who are military connected bring to the workforce.

As part of our People First culture, Zaal Ventures is proud to offer a robust and competitive Total Rewards benefits package.

Zaal Ventures is an Equal Opportunity Employer that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Gettysburg, PA 17325: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please tell us about relevant hospitality management experience.

Experience:

• Hotel management: 2 years (Preferred)

Work Location: One location

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