Job description
BuiltIn LinkedIn StayMint
THE ROLE
Reporting into the Director of Regional Operations, the Market Lead is responsible for overall management and operation of our property, including profitability, guest experience, quality, and overall cleanliness and maintenance of the property. Our Market Leads are passionate about delivering an exceptional experience and lead a team to establish a friendly, service-oriented approach to all guests.
AT MINT HOUSE YOU WILL
- Understand and practice local and state regulations pertaining to short term rentals, ensuring compliance with DOL, DHEC and Fair Housing laws
- Daily support and motivate your local team to deliver unrivaled guest experiences
- Communicate with the corporate team regarding product/process needs and setting strategies
- Be available 24/7 to respond to guest emergencies and direct staff
- Lead on the ground coordination with laundry, maintenance, and housekeeping vendors as well as staying up to date with stock management
- Use modern electronic hotel management software and chat apps to communicate with Guest Agents and supervise operations
- Manage P&L and serve as the onsite sales manager providing on-site tours for medium and long term stays
WE ARE LOOKING FOR
- Must have 3-5 years of experience overseeing a high-end hotel or extended stay
- Hands-on management style to lead operations, develop rhythms to grow the Philadelphia market, and have an earnest attitude
- Process-oriented skill sets to successfully manage vendor relationships i.e housekeeping, linen/laundry, maintenance, etc.
- Experience recruiting and on-boarding new employees to scale an elite team
- Confident analytical decision-maker with 3rd party vendors who can adapt to constantly changing environments
- Manage the inventory for all key systems within the market including keypads, locks, key access boxes, etc.
Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Mint House is an Equal Opportunity Employer and a workplace of belongingness. We're committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.
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