Job description
JOB SUMMARY: Working in accordance with established policies and procedures and/or specific instructions from the Operations Manager the guest relations coordinator is responsible for coordinating all incoming calls in a courteous and professional manner. Coordinates meetings for all meeting rooms available at Grace Ridge. Coordinates occupancies for guest apartments and a marketing model apartment. Gives vital information, directions and other appropriate assistance to residents, staff, guests, and vendors. Coordinates important information for monthly billing purposes. Coordinates maintenance work orders for timely response from the maintenance staff. Assist Operations Manager with daily office tasks. Performs a variety of other related duties as required.
QUALIFICATIONS
Education: Associate Degree in Business/Office Management preferred or equivalent years of work-related experience.
Experience: Two years office experience in related area. Must have excellent clerical skills. Relates professional with staff, residents, and the public. Must possess tact, diplomacy, and a cooperative attitude.
Other: Excellent verbal and written communication skills to communicate with people of varying backgrounds and education. Ability to meet attendance requirements. Must be able to read, write and speak fluent English. Must function efficiently despite distractions and interruptions and be able to remain calm in emergency situations. Must have strong customer service and organizational skills.
TYPICAL PHYSICAL DEMANDS: Frequent sitting, standing, walking. Range of motion within functional limits. Occasional bending, squatting, lifting, and carrying 15lbs from floor to waist. Requires functional vision and hearing, frequent finger dexterity and eye-hand coordination.
Location: UNC Health Blue Ridge ยท Administration - Executive
Schedule: Full Time, 1st Shift, 7am - 6pm
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